Complaints Handler at Tundra Technical Solutions in Dublin, County Dublin, Ireland | Kablio

Role

Description

escalation management

workflow design

data documentation

process improvement

trend visualization

complaint investigation

Manage Tier 2 escalations and complex inquiries with minimal guidance.
Represent the customer voice in shaping workflows, policies, and tooling.
Organize documentation and manage data with high accuracy.
Influence internal change through feedback loops and escalation insights.
Act as a Subject Matter Expert (SME) to assess workflows and drive improvements.
Identify process gaps and propose actionable enhancements.
Create visualizations to highlight complaint trends and customer insights.
Set performance benchmarks for support analysts through example and execution.
Support legal teams with evidence analysis and issue research.
Present confidently to stakeholders across all levels.
Lead investigations across all complaint pillars and channels.
Investigate and resolve customer complaints submitted via multiple support channels.
Streamline operations and boost team productivity.
Document issues and resolutions with speed and precision.

Requirements

google apps

jira

salesforce

excel

advanced degree

4 years

Proficiency in Google Apps, JIRA, Salesforce, and Excel.
High attention to detail and data accuracy.
Willingness to work defined shifts and attend in-office sessions as needed.
Background in complaints, compliance, regulatory affairs, fraud, disputes, or legal/litigation.
Familiarity with compliance frameworks and regulations impacting Web3 and crypto.
Experience across support channels including chat and email.
Advanced degree in law, finance, or customer experience (CX).
Minimum 4 years’ experience in complaint handling within financial investigations, legal, or tech sectors.
Communicate tactfully and empathetically with internal and external stakeholders.
Strong root cause analysis and problem-solving mindset.
Excellent communication skills across global teams and departments.
Adapt quickly to evolving priorities and organizational shifts.
Adaptability in fast-paced, high-change environments.
Ability to manage pressure and multiple priorities.
Fluent in English (written and spoken).
Passion for delivering seamless support experiences in a global fintech environment.
Experience in project management, analytics, or vendor oversight.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$75M Revenue

Annual Revenue

Reflects consistent expansion across North America, Europe, and Asia.

Double-Digit Growth

Revenue Growth Rate

Recognized as among Canada and North America’s fastest-growing staffing firms.

Began as a niche IT staffing provider and has grown into a global talent solutions firm.
Serves both contingent and permanent hiring needs, encompassing managed service provider (MSP), recruitment process outsourcing (RPO), and direct-source curation.
Project portfolio spans complex IT infrastructure, cybersecurity, software development, and ERP deployments in public and private sectors.
Pioneered employer-branded talent communities, combining curated talent pools with VMS integration for cost and time efficiencies.
Standout partnerships include global direct-sourcing with LiveHire and recent alliances to boost diversity initiatives and green-collar staffing.
Holds ISO 9001 certification.

Culture + Values

Holding themselves to the highest standards, the company acts with honesty and transparency in everything it does.
Fostering a collaborative environment, the company encourages team members to work together to solve problems and innovate.
Dedicated to continuous improvement, the company drives innovation in its solutions.
Committed to exceeding clients’ expectations, the company delivers value in every project.
Striving for excellence, the company seeks to achieve the highest standards in every aspect of its business.

Environment + Sustainability

Net-zero by 2050

Carbon Emission Target

The company aims to achieve net-zero carbon emissions by the year 2050, demonstrating a strong commitment to combating climate change.

Committed to sustainability and reducing environmental footprint.
Implemented energy-efficient technologies in operations to reduce resource consumption.
Prioritizes environmentally friendly solutions and practices in projects and services.

Inclusion & Diversity

The organization is dedicated to fostering an inclusive workplace with a focus on diverse talent.
The company has set clear goals for increasing representation of underrepresented groups in technical roles.
The organization has made strides in increasing the number of women in leadership and technical positions, with specific initiatives in place to support career development for women.

Articles

Services

Careers

Role

Description

escalation management

workflow design

data documentation

process improvement

trend visualization

complaint investigation

Manage Tier 2 escalations and complex inquiries with minimal guidance.
Represent the customer voice in shaping workflows, policies, and tooling.
Organize documentation and manage data with high accuracy.
Influence internal change through feedback loops and escalation insights.
Act as a Subject Matter Expert (SME) to assess workflows and drive improvements.
Identify process gaps and propose actionable enhancements.
Create visualizations to highlight complaint trends and customer insights.
Set performance benchmarks for support analysts through example and execution.
Support legal teams with evidence analysis and issue research.
Present confidently to stakeholders across all levels.
Lead investigations across all complaint pillars and channels.
Investigate and resolve customer complaints submitted via multiple support channels.
Streamline operations and boost team productivity.
Document issues and resolutions with speed and precision.

Requirements

google apps

jira

salesforce

excel

advanced degree

4 years

Proficiency in Google Apps, JIRA, Salesforce, and Excel.
High attention to detail and data accuracy.
Willingness to work defined shifts and attend in-office sessions as needed.
Background in complaints, compliance, regulatory affairs, fraud, disputes, or legal/litigation.
Familiarity with compliance frameworks and regulations impacting Web3 and crypto.
Experience across support channels including chat and email.
Advanced degree in law, finance, or customer experience (CX).
Minimum 4 years’ experience in complaint handling within financial investigations, legal, or tech sectors.
Communicate tactfully and empathetically with internal and external stakeholders.
Strong root cause analysis and problem-solving mindset.
Excellent communication skills across global teams and departments.
Adapt quickly to evolving priorities and organizational shifts.
Adaptability in fast-paced, high-change environments.
Ability to manage pressure and multiple priorities.
Fluent in English (written and spoken).
Passion for delivering seamless support experiences in a global fintech environment.
Experience in project management, analytics, or vendor oversight.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$75M Revenue

Annual Revenue

Reflects consistent expansion across North America, Europe, and Asia.

Double-Digit Growth

Revenue Growth Rate

Recognized as among Canada and North America’s fastest-growing staffing firms.

Began as a niche IT staffing provider and has grown into a global talent solutions firm.
Serves both contingent and permanent hiring needs, encompassing managed service provider (MSP), recruitment process outsourcing (RPO), and direct-source curation.
Project portfolio spans complex IT infrastructure, cybersecurity, software development, and ERP deployments in public and private sectors.
Pioneered employer-branded talent communities, combining curated talent pools with VMS integration for cost and time efficiencies.
Standout partnerships include global direct-sourcing with LiveHire and recent alliances to boost diversity initiatives and green-collar staffing.
Holds ISO 9001 certification.

Culture + Values

Holding themselves to the highest standards, the company acts with honesty and transparency in everything it does.
Fostering a collaborative environment, the company encourages team members to work together to solve problems and innovate.
Dedicated to continuous improvement, the company drives innovation in its solutions.
Committed to exceeding clients’ expectations, the company delivers value in every project.
Striving for excellence, the company seeks to achieve the highest standards in every aspect of its business.

Environment + Sustainability

Net-zero by 2050

Carbon Emission Target

The company aims to achieve net-zero carbon emissions by the year 2050, demonstrating a strong commitment to combating climate change.

Committed to sustainability and reducing environmental footprint.
Implemented energy-efficient technologies in operations to reduce resource consumption.
Prioritizes environmentally friendly solutions and practices in projects and services.

Inclusion & Diversity

The organization is dedicated to fostering an inclusive workplace with a focus on diverse talent.
The company has set clear goals for increasing representation of underrepresented groups in technical roles.
The organization has made strides in increasing the number of women in leadership and technical positions, with specific initiatives in place to support career development for women.

Articles

Services

Careers