Senior Director of Professional Services

Description

The Senior Director of Professional Services will oversee daily operations for a portfolio of large, multiyear IT services contracts and a staff‑augmentation business in New Mexico. This hands‑on leader will drive operational excellence, strengthen partner and client relationships, and pursue organic growth while providing strategic oversight across implementation, onboarding, solution design, training, and scheduling.

• Lead and mentor principal consultants, project managers, and delivery teams, including seasonal contractors.
• Define and enforce delivery management processes to ensure predictable, high‑quality project execution.
• Oversee resource planning, staffing models, and change management for a growing customer base.
• Manage P&L for the professional services portfolio, handling budgeting, forecasting and profitability targets.
• Equip project managers with staffing, tools, and risk‑mitigation strategies.
• Serve as executive sponsor, traveling to client sites to maintain relationships and project health.
• Participate in sales to scope and resource engagements, supporting SOW and change‑order approvals.
• Identify and launch new consulting service offerings and pursue organic growth opportunities.
• Drive improvements in hiring, onboarding, delivery, and post‑implementation processes.
• Optimize internal tools (LMS, automated scheduling) and monitor KPIs for service delivery and client success.
• Lead recruiting efforts, provide regular feedback, and coach team members.
• Led delivery teams with less than $50 million in annual gross receipts.

Requirements

• Deep expertise in SDLC, Agile, DevOps, Docker, Kubernetes, AWS, GCP, and Azure.
• Strong financial acumen managing P&L, budgets, forecasts, and revenue acceleration strategies.
• Proven cross‑functional leadership influencing executives, customers, and partners.
• Advanced knowledge of delivery‑management best practices and mentoring less‑experienced staff.
• Experience designing scalable solutions and training strategies.
• Hands‑on management style with strong client interaction and innovative mindset.
• Technical familiarity with application development, data management, and IT services.
• Track record recruiting and coordinating staff across multiple projects.
• Nice to have: experience delivering IT solutions for engineering firms.

Benefits

The role offers a hybrid work schedule of three days in the office and two days remote, with occasional travel up to 25% of the time. Compensation is experience‑based and includes a comprehensive benefits package, with eligibility to participate in the Employee Stock Ownership Plan after a qualifying period.

• Flexible work schedules (3 days onsite, 2 days remote).
• Paid parental leave.
• 401(k) with company match up to 4% and ESOP participation.
• Professional development and training, including tuition reimbursement.
• Employee Assistance Program.
• Medical, dental, and vision insurance plans.

Training + Development

Interview process

Visa Sponsorship

Security clearance