Sr. Dispatch Scheduler

Description

• Uphold and enforce company policies, procedures, safety protocols, and quality standards across all scheduling and dispatch activities.
• Partner with the Sales Team to support customer onboarding, clarify project requirements, and contribute to an exceptional service experience.
• Review operational KPIs, utilization reports, and dispatch metrics to drive continuous improvement and ensure department goals are consistently met or exceeded.
• Ensure all scheduling practices are compliant with applicable union contract language and company-specific labor requirements.
• Monitor active jobs and proactively follow up to verify job accuracy, customer satisfaction, and operational completion.
• Conduct comprehensive jobsite assessments—virtual or in person—to determine proper job classification, staffing levels, and equipment needs.
• Lead the scheduling and dispatching of traffic control personnel, assigning resources based on employee experience, certifications, jobsite requirements, geographic considerations, and utilization analytics.
• Review and interpret traffic control plans, permits, and project requirements to ensure proper crew deployment and regulatory compliance.
• Leverage internal systems, software platforms, and reporting tools to manage jobs, track assets, optimize resource allocation, and improve workflow efficiency.
• Respond to incoming calls, voicemails, and emails promptly, professionally, and with a customer-focused approach.
• Reconcile daily job schedules, maintaining a high degree of accuracy, accountability, and operational transparency.
• Communicate clear job expectations and requirements to field technicians to ensure readiness, safety, and alignment with customer specifications.
• Oversee the accurate intake, documentation, and entry of job orders into the dispatch scheduling system, ensuring completeness and alignment with operational standards.
• Communicate schedule changes and operational updates promptly across the dispatch team and relevant departments.
• Coordinate closely with the Inventory Department to identify equipment needs, confirm availability, and ensure timely field delivery.
• Participate in after-hours or emergency dispatch coverage as part of a scheduled rotation.
• Provide guidance, motivation, and support to team members, fostering a collaborative, high-performance environment.

Requirements

• Strong organizational, time management, and multitasking skills.
• Minimum 3 years of experience in traffic control or a closely related industry.
• Positive attitude and resilience in the face of challenges or change.
• Comfortable working in a fast-paced, high-demand setting.
• High school diploma or equivalent required.
• Proven problem-solving ability and analytical thinking.
• Familiarity with leveraging KPI’s, data, and reports to make informed strategic scheduling decisions.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), Telematics platforms, Salesforce, and related scheduling software.
• Bilingual in English and Spanish is preferred but not required.
• Minimum 3 years of experience in a senior dispatch scheduling role or equivalent.
• Valid California Driver's License (CDL) with a clean driving record required.
• Flexibility to work nights, weekends, and respond to emergency dispatch needs as required.
• Ability to work independently while also collaborating effectively in a team environment.
• ATSSA TCT (Traffic Control Technician) and TCS (Traffic Control Supervisor) certifications required; training can be facilitated for the right candidate.
• Experience interpreting and working with traffic control plans is preferred.
• Ability to remain calm, pleasant, and customer-focused under pressure.
• Must be able to lift up to 50lbs
• Being able to sit for prolonged periods of time

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance