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Workplace Lead
Jll
Managing a team of Mailroom Coordinators and Receptionists, providing exceptional service experiences, delivering on-site workplace related services and building relationships with key stakeholders.
14d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Brisbane, Queensland, Australia
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
facilities management
team management
meeting room maintenance
meeting booking
event coordination
work order management
- Support the delivery of internal general service for our employees across a range of different disciplines including Property, Facilities, Workspace, event management, desk and parking booking, AV/VC issues and general building orientation
- Manage and train the mailroom coordinators and receptionists, conduct performance reviews and set goals with each team member
- Ensure meeting room floors are maintained in a pristine and clutter-free way, ensure rooms are set up ready for each booking
- Book meeting room spaces specifically for high-profile managers and Board of Directors, ensuring premium service standards
- Liase with Executive Assistant to organise events, coordinate catering services and registering of guests
- Raise work orders for repairs and retifircation, book handment and maintenance personnel as needed while being the point of contact for the Facilities Management team
- Build relationships and rapport with key stakeholders, ensuring minimal escalations
- Ensure adherence to client's workplace guideline to create a welcoming, safe and productive workplace
What you bring
project management
flexibility
meeting rooms
interpersonal
team management
hospitality exp
- Previous experience in hospitality, or high-end corporate concierge services
- Well-developed time management and project management skills, ability to meet deadlines and coordinate others
- Display flexibility in availability to ensure coverage on all conference floors and maintain work standards
- Prior experience managing meeting room services is desirable
- Excellent interpersonal skills and ability to manage relationships and expectations
- Work with ANZ Experience Lead on processes and procedures
- Proven experience managing a small team of employees
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, as an organization we support background checks
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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