Description

The Mechanical Repair Technician role in the Service Center operates under high supervision with limited authority over daily functional operations. The position directly impacts sold working hours and customer satisfaction by delivering repair services in line with the company's mission, vision, values and standard operating procedures.

Key duties include performing customer‑requested repairs under the Chief Technician’s supervision, conducting preliminary vehicle inspections, resolving high‑technical problems with team leaders, and executing after‑sales maintenance according to company policies. The role also involves accurate data entry using computerized time sheets, staying informed on technical bulletins, supporting marketing campaigns, and ensuring a safe, clean workplace following 5S and TMC standards.

• Produce standard sold hours versus attending hours.
• Fix issues correctly the first time within appropriate timelines.
• Follow TMC standards and use correct tools to ensure quality work.
• Apply 5S methodology to keep the workplace clean and organized.
• Perform repairs per customer requests under Chief Technician supervision, meeting delivery time and cost targets.
• Conduct preliminary vehicle inspections to assess damage and repair scope.
• Resolve high‑technical problems with assistance from team leaders.
• Execute after‑sales services and periodic maintenance according to company policies.
• Ensure guest satisfaction with a Guest‑Centric mindset.
• Record repair data and update vehicle delivery status using computerized time sheets.
• Stay updated on technical bulletins and service information through regular meetings.
• Support after‑sales marketing campaigns and Kaizen initiatives.
• Use service facilities, tools and equipment safely and in line with branding policies.
• Follow SOPs and coordinate with service teams to achieve operational targets.
• Adhere to ALJ & TMC policies, SOPs, and Mechanical Kodawari standards.

Requirements

Candidates must have at least a high school diploma, one year of service experience, and preferably a Toyota Technician or G4 certification. Required skills include effective communication, time management, active learning, stress tolerance, and fluency in English and Arabic.

• Demonstrate good communication, time management, active learning and stress tolerance.
• Speak English and Arabic; hold Toyota Technician/G4 certification.
• Exhibit competencies: adaptability, collaboration, development of self & others, guest‑first, innovation, problem solving.

Benefits

Working for Abdul Latif Jameel offers an international footprint, a culture guided by Respect, Innovation, a Pioneering Spirit and Empowerment, and opportunities to grow in a thriving, values‑driven environment.

Training + Development

Interview process

Visa Sponsorship

Security clearance