Channel Partner Coordinator I

Description

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Manages all communications with multiple customer locations / facilities for assigned Channel Partner account(s)
• Manages small projects as assigned
• Conducts profit / cost analysis of current management methods to ensure most profitable method is being used and incorporates changes to increase margin dollars
• Provides occasional request responses outside of work hours to resolve urgent facility or customer inquiries; a company issued cell-phone will be provided and is expected to be kept nearby during and after hours, unless during PTO
• Follows all internal standard operating procedures for managing Channel Partner accounts
• Serves as the single point of contact (SPOC) and technical resource for Channel Partner account(s)
• Conducts service follow-up surveys to ensure customer satisfaction
• Provides services to customers until 5:00pm Mountain and Pacific Time, if required
• Maintains responsibility for all aspects of customer service for Channel Partner accounts, including waste profiling, scheduling, invoice review, profitability, and promoting all business lines
• Ensures that contract terms and pricing are adhered to at all locations
• Acts as a liaison between Company operations facility and Channel Partner for off-spec material resolutions
• Assists in determining regulatory requirements for customer waste and byproducts
• Provides Corporate Account Manager, Channel Partners with status updates / reporting on current account activities
• Recommends, develops, and implements solutions to support customer needs
• Travels to customer sites to attend Business Reviews to evaluate current waste / byproduct management practices or to audit plans developed by the Company
• Participates in the development of proposals and business plans to create new business or further expand relationships with assigned Channel Partner account(s)
• Coordinates and manages data collection systems and reports for customer
• Negotiates with multiple service vendors and communicates / coordinates these services for the assigned accounts

Requirements

• Excellent verbal and written communication skills to effectively converse with both internal and external partners
• Bachelor's degree (required)
• Proficiency in Microsoft Office Suite applications such as Word, Excel and Access
• Strong working knowledge of RCRA, DOT and State regulations and the ability to maintain a working knowledge of Company systems and capabilities
• Strong organizational and problem-solving skills to resolve facility or customer challenges
• Willingness and ability to travel on occasion
• 3+ years of proven successful experience in a customer service role (required); experience in the hazardous waste or environmental field (preferred) -OR-
• In lieu of degree, 7+ years of proven successful experience in a customer service role within the hazardous waste industry (required)
• Regular and predictable attendance to perform the functions and requirements of this role

Benefits

• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Training + Development

Interview process

Visa Sponsorship

Security clearance