Siemens focuses on electrification, automation, and digitalization across various industries.
Manage order processing, logistics, and customer service tasks for Siemens GBS.
7 days ago ago
Junior (1-3 years)
Full Time
Mumbai, Maharashtra, India
Office Full-Time
Company Size
303,000 Employees
Service Specialisms
Industry Automation
Power Transmission
Imaging & Therapy Systems
Diagnostics
Rail Systems
Mobility & Logistics
Low & Medium Voltage
Smart Grid
Sector Specialisms
Industrial Automation
Building Automation
Rail Transport
Health Technology
Factory Automation
Process Industries
Pharmaceuticals
Chemicals
Role
Description
order processing
billing
logistics
document control
customer communication
reporting
Creation of Proforma Invoice.
Controlling circulation of documents, verifying their correctness and monitoring shipping documents.
Actively proposing process optimizations.
Creation of E-WAY bills.
Cooperation with suppliers, shipping companies and customs agencies.
Contacts with customers via email/phone.
Monitoring delivery timetables.
We are currently looking for Order Management/ Specialist to join our India/international order management / logistics Centre in one of our Divisions (B2B model).The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model.
Creation of Billing & handling clarification of billing query.
Creation of WBS and closure activities.
Processing orders in the system based on the input from customers and regional commercials.
Supporting Logistics Specialists in exceptions handling process.
Managing returns and escalations.
Organization of deliveries and material flow within the company in line with relevant regulations.
Delivery of order handling services to 2 or more country/business lines (role 80% operational).
Efficient training of team members including new joiners.
Act as a stakeholder/Siemens representative when communicating with customer.
Handling reporting with scope of activities for BA commericial.
Requirements
sap
degree
2 years
teamwork
communication
english
Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.
Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
Ability to work in a team.
Open-mindedness and constructive attitude to performed tasks.
A university degree.
Language preferably English & Hindi.
Good communication and customer service skills.
Around 2 years of experience in order processing, logistics, customer service.
Work from office – Nashik as per customer requirement.