Operations Manager

Description

• Responsible for holding vendors accountable to written work estimates if there are discrepancies
• During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents
• Has discretion to identify best vendor for each individual project
• As part of the funding process, gather additional lender required items at their discretion in order to accomplish the funding of the deal for PHV
• On their own judgement allowed to use company applications to update information missing from deals as seen fit
• Routinely search for recommended new vendors or for the elimination of poor quality vendors
• Responsible for evaluating initial sales agreements against final finance documents
• Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution
• Allowed to, at their discretion, update deal tracking and deal status reports based on their own assessment of the deal
• Has authority to alter scheduling of vendor work based on changes in customer or company priorities
• Responsible for the proper review of costing for the payment of commissions. Has authority for the entry of key information utilized for paying commissions
• Has discretion to switch vendors if not satisfied with work quality or progress
• Has authority to alter schedule or scope of work for the above
• Uses discretion to create final sales agreements to coincide with the finance documents
• Responsible for gathering bids through project completion.
• Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements
• Warranty and Finance contract closings
• Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation

Requirements

• Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion
• High School Diploma
• Willing to Travel up to 50% locally and during normal business hours
• 2 year Degree preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance