Night Auditor – Full-Time

Description

Join Our Team as a Night Auditor at the Tru by Hilton Wilmington Wrightsville Beach! At Parks Hospitality Group, we are looking for a reliable and detail‑oriented Night Auditor to oversee the hotel’s overnight operations. In this role you will combine front desk duties with accounting responsibilities, ensuring that financial transactions are reconciled and guest services are provided during the night shift. You will play a key role in guest satisfaction while maintaining accuracy in financial records.

• Perform night audit duties, including reconciling all daily transactions and ensuring financial records are accurate.
• Post charges to guest accounts, such as room rates, taxes, and incidentals, ensuring correct postings.
• Process payments (cash, credit, and checks) and record them accurately.
• Generate reports for management, including financial summaries, occupancy statistics, and room revenue.
• Handle guest check-ins and check-outs during the night shift, providing exceptional service.
• Address guest inquiries and requests in a professional and efficient manner.
• Answer phone calls promptly, addressing guest inquiries and providing accurate information.
• Perform end-of-day procedures, verifying room availability, balancing accounts, and ensuring accuracy.
• Communicate important guest information or updates to management and the day shift.
• Resolve guest complaints and escalate issues to the appropriate department when necessary.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a front desk or guest service role in a hotel.
• Advanced knowledge of property management systems and front desk procedures.
• Ability to troubleshoot and resolve guest issues professionally.
• Strong communication skills and attention to detail.
• Hilton systems and M3 Accounting experience preferred but not required.

Benefits

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

The position is based at the Tru by Hilton Wilmington Wrightsville Beach, located at 1010 Ashes Drive in Wilmington, North Carolina. The hotel’s beachfront setting offers a vibrant environment for both guests and team members.

• Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

Training + Development

Interview process

Visa Sponsorship

Security clearance