Service Coordinator

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.

• Scheduling service visits to ensure we meet our PM Agreement commitments.
• Assist scheduling field and shop technicians to specific jobs or projects
• Work with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work
• Responsible for answering incoming calls to the service department.
• Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.
• Communication with all departments within the HAC will occur on a regular basis. The depts include Parts, sales and will be expected to assist in covering for other team members when the need arises
• Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job
• Input work order data into ERP system
• Responsible for closing field service and shop jobs / projects:
• Reconciling work orders against actual costs
• Prepare service quotes based on internal and external customer needs
• Coordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer’s expectations, and they remain informed as projects and service jobs progress
• Handle internal and external customer inquiries as they pertain to specific work orders, jobs, projects
• Submitting completed work orders to accounting for processing of invoices
• Track assigned projects – ensure completed timecards, work orders are submitted from technicians in a timely manner

• High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
• Familiar with SAP ERP & Salesforce CRM a plus
• Ability to multitask – manage multiple projects
• Associate degree a plus
• Excellent communication skills both verbal and written
• Proficiency in Microsoft products
• Minimum of 3 years’ experience with administration functions
• Field Service Experience on Sullair products a plus
• Demonstrated ability to solve problems with customer satisfaction as a focus
• Analytical thinking