Description
guest services
reservation management
access control
pms logging
service coordination
security liaison
As a Concierge you will respond promptly to guest and resident inquiries, coordinate services such as reservations and transportation, and maintain professional, courteous interactions. You will keep abreast of local attractions to provide recommendations, manage access control for safety, record service requests in the PMS system, and work closely with security and other departments to ensure seamless service delivery.
- Respond promptly to inquiries, requests, and concerns, ensuring high customer satisfaction
- Assist and communicate with guests, residents, and team members to coordinate services and resolve issues
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and points of interest to provide recommendations
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises (access doors), helping ensure safety and security
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate, up-to-date records of guest interactions and service requests using the property PMS system
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Requirements
concierge experience
hospitality certification
ms office
hris
driver’s license
customer service
The ideal candidate brings high energy, a positive attitude, and at least two years of concierge experience or equivalent hospitality training. Strong customer‑service focus, excellent communication, knowledge of the local area, creative and organizational skills, and solid computer proficiency are required, along with a valid driver’s license, reliable transportation, and the ability to pass background checks.
- Maintain a professional and courteous demeanor in all interactions
- High energy and positive attitude to contribute to a team atmosphere
- 2+ years experience as a Concierge or equivalent; hospitality certification a plus
- Strong customer service orientation with professional image
- Excellent communication and interpersonal skills, including reading, writing, and oral communication
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills with attention to detail
- Initiative, self‑motivation, collaborative and team‑oriented mindset
- Solid computer skills; MS Office Suite, Teams, Word, Excel, and HRIS experience
- Valid driver’s license, automobile insurance, and reliable transportation
- Ability to pass background and credit check, pre‑employment drug screening, and employment verification
Benefits
Job Details – The Concierge position is located at St Paul Collection in Denver, CO (1013‑St Paul Collection – Denver, CO 80206) with a salary range of $19.00‑$21.00 hourly. We are excited to announce this role and are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Join us on a journey of empowerment and engagement.
The role includes a comprehensive benefits package, featuring medical, dental and vision plans, a health savings account with employer contributions, a 401(k) with company match, life and supplemental insurance options, paid short‑term and long‑term disability, vacation time that accrues immediately, sick leave, paid and floating holidays, wellness initiatives, and continuous education programs.
Bryten complies with federal and state disability laws and offers reasonable accommodations throughout the hiring process. Equal Opportunity Employer. Applicants must contact Talent Acquisitions for accommodations.
- Medical plans with choices to fit your needs
- Dental and Vision insurance options
- Health Savings Account (HSA) with employer contribution
- 401k Plan with company match
- Company-paid life insurance plus additional voluntary life
- Paid short-term disability and options for long-term disability
- Supplemental life insurance with critical health and accident coverage
- Vacation program accruing immediately upon hire
- Sick time when you need it
- Paid holidays and floating holidays
- Company-sponsored wellness initiatives
- Continuous education with development programs and more
Training + Development
Information not given or found
