Residential Sales Consultant

Description

The Residential Sales Consultant is responsible for selling Pella windows and doors directly to homeowners for replacement projects. Through in-home sales appointments and following a structured selling process the consultant will understand the customer’s wants and needs and translate our product offerings to match. The consultant will strive for first-time close and will deliver effective follow-up as needed to close the rest. It is expected that all Residential Sales Consultants will proactively create self-generated leads such as new referrals through customer relationship networking to drive sales goals and maximize earning potential.

• Be available for customer appointments during evenings and weekends, in addition to weekday hours.
• Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
• Conducting after-sales follow-up with customers and developing lead and referral generation.
• Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
• Ensuring quotes and orders are accurate following company sales process.
• Provide superb customer service and generate referrals from one customer to others.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Maintaining an exceptional level of expertise in products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
• Works collaboratively with Pella team members and customers.
• Achieving individual sales and customer satisfaction goals and objectives.
• Striving to close the sale during all customer interactions.
• Seeks out internal experts and utilizes their knowledge.

Requirements

While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.

The ideal candidate would reside near one of the following areas: Ventura County, San Fernando Valley, Thousand Oaks, Long Beach, or Santa Clarita

The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.

• Able to negotiate, build value and address objections towards closing a sale.
• Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers and visitors.
• Individual’s motor vehicle record must also comply with company requirements.
• Tenacious, able to persevere through sales challenges and setbacks.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.
• Ability to read and analyze documents related to contracts and work documents.
• Ability to verbally present information and respond to questions from customers, managers, and the general public.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.
• Adaptable to changing processes and priorities.
• Able to grasp technical concepts related to general construction.
• Ability to write reports and business correspondence.
• Able to quickly earn trust and credibility with customers.
• Strong problem-solving skills.
• Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality.
• Works well without close supervision but always keeps their manager informed.
• Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance