Associate Account Manager (Water Management)

In delivering the scope of work, the AAM will assist with leading the development, facilitation, and reassessments of water management programs on assigned accounts within the region. They will either direct or support the deployment of a Water Management Specialist (WMS/WME), with corporate oversight on profitability.

As an integral part of the Go-to-Market Team, the Associate Account Manager (AAM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients. The role includes ensuring high customer retention and satisfaction for existing customers.

As directed by the Director of Account Managers, in support of Enterprise Sales opportunities, the AAM will also support enterprise sales. This includes both the retention and satisfaction of existing enterprise accounts as well as new opportunities with prospective enterprises.

• Utilizes internal quality processes to confirm that WMP documentation is defensible
• Work in concert with the Senior Director of Account Management to ensure all Phigenics water management programs are defensible.
• Ensure client satisfaction and retention by delivering the scope of work to the extent that they become “delighted clients” of Phigenics.
• Delivering on the scope of work sold
• Leading water management teams on development, facilitation, and reassessments.
• Water Management Program Deliverables: Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.
• Supports documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records.
• Manages project timelines to ensure on-time delivery of WMP deliverables
• Collects, assimilates, and analyzes data to generate WMPs
• Data Analysis and Reporting: Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES. Track client-facing performance metrics and identify opportunities for growth.
• Conducts water system surveys for Water Management Program developments of varying size and use
• Obtaining contract renewals and purchase orders.
• Supports facilitation of Water Management Team meetings with responsibilities that promote team member engagement
• Position Director of Account Managers, ES, and BDM to drive accelerated, profitable top-line sales growth in their respective regions/markets.
• Margin Maintenance: Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
• New Business Support: Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business.
• Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling
• Product knowledge: Work closely with the Director of Account Managers and other support functions (Operations and Marketing) to remain “current” on Phigenics products, processes, and approaches. Leverage product, process, and approach insights in client interactions and new business support.
• Conducting annual business reviews.
• Upsell opportunities within existing accounts such as phiConstruction, Automated verification through Equipment sales/service, Water Management for Sterile Processing, and Validation (PASL) testing.

Location: This is a hybrid position requiring travel in the Seattle, WA metro area and working remotely from home.

• Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.
• Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets.
• Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services).
• Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.)
• A minimum of a bachelor’s degree is required. A STEM degree is preferred but not required
• Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts.

This role offers the opportunity to significantly impact our sales operations and contribute to our organization's success. The AM will gain enhanced experience in strategic account planning, account administration, cross-functional collaboration, Water Management Program deliverables, and execution, preparing them for further career advancement within Phigenics.

• Free Business Development Managers (BDM) from account administration, allowing their focus on new business development via conversion sales.