Maintenance Operative

As Maintenance Operative, you will be responsible for delivering the best experience to our customers by providing a pro-active and responsive repair and maintenance service, ensuring that faults and maintenance requests within the accommodation are dealt with in a timely manner.

• Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks.
• Record, log and monitor any maintenance issues that may arise within the maintenance logbook.
• Undertake scheduled flat inspections and complete all resultant actions in a timely manner.
• Be responsible for the planned maintenance including fire alarm testing, emergency lighting testing, fire extinguisher checks water hygiene flushing / temperature monitoring, shower head descaling and health & safety checks.
• Report any welfare issues to a manager immediately.
• Exercise initiative in providing excellent customer service, liaising effectively with Managers and other colleagues.
• Be responsible for the day to day reactive and preventative maintenance.
• Liaise with and monitor onsite contractors to ensure completion of work.
• Always interact with students professionally, showing empathy towards any maintenance issues you may find and understanding that this is their home.
• Work within a team to cover reception / admin duties and gain a knowledge of the student booking system.
• Ensure that all Property Documentation Files are accurately maintained and up to date.
• Adherence to H&S policy ensuring that Risk Assessments and Method Statements are obtained / maintained and that safe systems of work are followed, including Permit to Work and hot works permits.
• Ensure that maintenance records are kept for all services, including gas safety inspections, lightening protection systems, fall arrest systems, PAT testing and fixed wiring certification.

• Have a thorough understanding of Health & Safety legislation and the impact of the works being undertaken.
• We require you to work 1 in 3 Saturday’s 8am to 5pm on a rota’d shift basis, with hours given back in lieu the following week.
• Have demonstrable experience of effective communication both orally and in writing.
• Have previous experience of domestic electrical/plumbing/general maintenance.
• Have the ability to prioritise your own workload.
• Have intermediate level skills in business operating systems including Microsoft Word, Excel and Outlook.
• Hold a relevant qualification in either plumbing, joinery, or electrical systems if possible.

We are looking for a Maintenance Operative to join our team responsible for our Student Accommodation Scheme with 209 beds comprising superior en-suite student bedrooms and exceptional studio apartments in North Acton, London.

• During our summer turnaround period, we may require additional support to cover additional hours.
• 25 days holiday, plus bank holidays.
• Life Assurance cover.
• Paid overtime.
• Employee Assistance Scheme.
• Pension scheme.
• Competitive salary.