Recertification Specialist

Description

• Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
• External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Requirements

• Not less than 2 years’ experience in affordable housing with recertification responsibilities
• Must be able to work as a team, interact with others in a professional/pleasant manner and exercise problem-solving skills.
• 3 or more years’ experience in affordable housing with recertification responsibilities
• Is proficient in all aspects of the HUD 4350.3 Handbook and attend training, as needed to maintain a current understanding of revisions in these regulations.
• One Site software experience
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Must be able to utilize basic math skills
• Is familiar with the approved Resident Selection Plan and Affirmative Fair Housing Marketing Plan.
• ARM or CAM (Certified Apartment Manager) or equivalent
• Ability to effectively communicate with residents (handle concerns, complaints and issues).
• The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Word Processing, Excel, some type of regulatory software experience
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Must be able to apply principles of logical thinking or define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Ability to complete forms; understand and implement compliance regulations; read and review reports and a wide variety of correspondence.
• Certified Occupancy Specialist and/or Tax Credit Certification (if TC property)
• Leasing Agent License or Broker
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Must be able to work in a fast-paced, multi-faceted and customer service-oriented environment.
• Must be willing to take direction and guidance.
• Education (Desired): Bachelor’s Degree or Associates Degree
• Must be able to effectively communicate with a diverse population and group of personalities

Benefits

• Access to reliable transportation

Training + Development

Interview process

Visa Sponsorship

Security clearance