Customer Service Representative at Hilti Emirates in Dubai, Dubai, United Arab Emirates | Kablio

Role

Description

channel promotion

customer liaison

field support

cross‑collab

complaint resolution

sap data

Sales Channel Promotion: Promote alternative sales channels to customers, driving the adoption of Hilti’s Multi-Channel System.
Serve as the primary liaison between customers and field personnel, ensuring effective communication.
Manage administrative tasks, such as handling account holds, back orders, steering orders, and certificate creation.
Field Support: Provide timely and detailed communication to field-based personnel, including sales leads, customer contact details, and site visit arrangements.
Cross-Department Collaboration: Act as a central point of contact, interfacing with Technical Salespersons, Key Account Managers, Technical Support, Hilti Centres, After-Market Service, Credit Services, Logistics, Product Management, and courier services to ensure seamless customer support.
Complaint Resolution: Actively handle customer complaints and strive for First Contact Resolution.
Contribute to improving sales productivity, quality, and overall efficiency.
Data Management: Ensure 100% accuracy and completeness when entering and maintaining customer master data in the SAP system, including accounts, project locations, and contact details.

Requirements

sap

genesys

crm

lean

problem solving

customer service

Strong problem-solving skills, with the ability to handle complaints effectively and professionally.
Strong computer skills ideally in SAP, Genesys, and CRM systems (intermediate to advanced).
Self-motivated, energetic, and adaptable to changing priorities.
High commitment to customer satisfaction and continuous improvement.
Proficiency in English (additional languages, such as Arabic, are a plus).
Excellent telephone manner.
Team-oriented mindset with a customer-focused approach and a willingness to explore personal growth potential.
2-3 years of customer service experience in a fast-paced environment
Experience or knowledge of LEAN principles and methodologies is a plus.

Benefits

A strong emphasis on work-life balance and well-being, ensuring you have the space to thrive both personally and professionally
Competitive salary and industry-leading bonus structure
Fast-track career growth – promotion opportunities based on performance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1941

Year Founded

The company's roots date back to 1941, reflecting a legacy of innovation and global expansion.

1991

UAE Launch Year

Established a presence in the UAE in 1991, driving significant construction projects in the region.

Thousands

Offshore Wind Projects

Engineered solutions for thousands of offshore wind foundations and substations, reducing costs and carbon emissions.

A global powerhouse rooted in Liechtenstein, now influencing UAE's construction landscape.
Played a key role in iconic projects like Burj Khalifa firestop solutions and Dubai Metro anchors.
Combines global R&D with local support, managing its own warehousing, repair center, and stores to optimize job-site operations.
Financial strategy includes direct sales, tool fleet management, and product-to-service offerings focused on long-term value.
Known for high-impact regional ventures, including Ferrari World and Guggenheim Abu Dhabi.
Demonstrates a unique ability to craft tools onsite, develop software support, and engineer solutions in real time, reflecting a commitment to innovation and adaptability.

Culture + Values

Integrity
Courage
Teamwork
Commitment
Caring and performance‑orientated corporate culture
Building a better future

Environment + Sustainability

60% Emission Reduction

Scope 1 & 2 since 2019

Achieved a significant reduction in Scope 1 and Scope 2 greenhouse gas emissions compared to 2019 levels.

100% Green Electricity

Global Operations

All global operations powered exclusively by renewable energy sources, eliminating reliance on fossil fuels.

1.3 Million Tools Collected

Circularity Metrics

Significant progress in recycling and reusing tools, batteries, and accessories, contributing to a circular economy.

9,000 MWh Photovoltaic Output

Global Installations

Installed photovoltaic systems generated 9,000 megawatt-hours of renewable energy in 2023.

Committed to Science Based Targets initiative: reduce Scope 1 & 2 emissions by 50% and Scope 3 emissions by 30% by 2032; net-zero value chain emissions by 2050.
Achieved carbon neutrality in operations by end-2023.
CO₂ emissions intensity target: reduce 30% per employee between 2016 and 2030.
Fleet electrification goal: majority electric/hybrid vehicles by 2030; pilot EV fleet and charging infrastructure in Sweden.
Circularity metrics: 50% of tool mass recycled material; 81% recycling rate from collected material; 120,000 spare-part reuses per year (~90 t electronics).
Water consumption in plants reduced by 18% YoY.
Invested in combined heat & power and biomass heating to cut CO₂ (e.g., 125 t CO₂ saved annually in Germany site and 90% heat emission reduction at Kaufering).

Inclusion & Diversity

Diversity, Equity and Inclusion is embedded across Hilti globally.
No UAE‑specific gender‑statistics publicly available.

Articles

Engineering services

Installation support services

Prefabrication Services

Customer Service

Reddit – Hilti career & PE in UAE

Role

Description

channel promotion

customer liaison

field support

cross‑collab

complaint resolution

sap data

Sales Channel Promotion: Promote alternative sales channels to customers, driving the adoption of Hilti’s Multi-Channel System.
Serve as the primary liaison between customers and field personnel, ensuring effective communication.
Manage administrative tasks, such as handling account holds, back orders, steering orders, and certificate creation.
Field Support: Provide timely and detailed communication to field-based personnel, including sales leads, customer contact details, and site visit arrangements.
Cross-Department Collaboration: Act as a central point of contact, interfacing with Technical Salespersons, Key Account Managers, Technical Support, Hilti Centres, After-Market Service, Credit Services, Logistics, Product Management, and courier services to ensure seamless customer support.
Complaint Resolution: Actively handle customer complaints and strive for First Contact Resolution.
Contribute to improving sales productivity, quality, and overall efficiency.
Data Management: Ensure 100% accuracy and completeness when entering and maintaining customer master data in the SAP system, including accounts, project locations, and contact details.

Requirements

sap

genesys

crm

lean

problem solving

customer service

Strong problem-solving skills, with the ability to handle complaints effectively and professionally.
Strong computer skills ideally in SAP, Genesys, and CRM systems (intermediate to advanced).
Self-motivated, energetic, and adaptable to changing priorities.
High commitment to customer satisfaction and continuous improvement.
Proficiency in English (additional languages, such as Arabic, are a plus).
Excellent telephone manner.
Team-oriented mindset with a customer-focused approach and a willingness to explore personal growth potential.
2-3 years of customer service experience in a fast-paced environment
Experience or knowledge of LEAN principles and methodologies is a plus.

Benefits

A strong emphasis on work-life balance and well-being, ensuring you have the space to thrive both personally and professionally
Competitive salary and industry-leading bonus structure
Fast-track career growth – promotion opportunities based on performance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1941

Year Founded

The company's roots date back to 1941, reflecting a legacy of innovation and global expansion.

1991

UAE Launch Year

Established a presence in the UAE in 1991, driving significant construction projects in the region.

Thousands

Offshore Wind Projects

Engineered solutions for thousands of offshore wind foundations and substations, reducing costs and carbon emissions.

A global powerhouse rooted in Liechtenstein, now influencing UAE's construction landscape.
Played a key role in iconic projects like Burj Khalifa firestop solutions and Dubai Metro anchors.
Combines global R&D with local support, managing its own warehousing, repair center, and stores to optimize job-site operations.
Financial strategy includes direct sales, tool fleet management, and product-to-service offerings focused on long-term value.
Known for high-impact regional ventures, including Ferrari World and Guggenheim Abu Dhabi.
Demonstrates a unique ability to craft tools onsite, develop software support, and engineer solutions in real time, reflecting a commitment to innovation and adaptability.

Culture + Values

Integrity
Courage
Teamwork
Commitment
Caring and performance‑orientated corporate culture
Building a better future

Environment + Sustainability

60% Emission Reduction

Scope 1 & 2 since 2019

Achieved a significant reduction in Scope 1 and Scope 2 greenhouse gas emissions compared to 2019 levels.

100% Green Electricity

Global Operations

All global operations powered exclusively by renewable energy sources, eliminating reliance on fossil fuels.

1.3 Million Tools Collected

Circularity Metrics

Significant progress in recycling and reusing tools, batteries, and accessories, contributing to a circular economy.

9,000 MWh Photovoltaic Output

Global Installations

Installed photovoltaic systems generated 9,000 megawatt-hours of renewable energy in 2023.

Committed to Science Based Targets initiative: reduce Scope 1 & 2 emissions by 50% and Scope 3 emissions by 30% by 2032; net-zero value chain emissions by 2050.
Achieved carbon neutrality in operations by end-2023.
CO₂ emissions intensity target: reduce 30% per employee between 2016 and 2030.
Fleet electrification goal: majority electric/hybrid vehicles by 2030; pilot EV fleet and charging infrastructure in Sweden.
Circularity metrics: 50% of tool mass recycled material; 81% recycling rate from collected material; 120,000 spare-part reuses per year (~90 t electronics).
Water consumption in plants reduced by 18% YoY.
Invested in combined heat & power and biomass heating to cut CO₂ (e.g., 125 t CO₂ saved annually in Germany site and 90% heat emission reduction at Kaufering).

Inclusion & Diversity

Diversity, Equity and Inclusion is embedded across Hilti globally.
No UAE‑specific gender‑statistics publicly available.

Articles

Engineering services

Installation support services

Prefabrication Services

Customer Service

Reddit – Hilti career & PE in UAE