Supplies advanced tools, systems & services to support UAE construction professionals onsite efficiently.
Deliver exceptional customer service and support for Hilti construction solutions.
13 days ago ago
Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
32,000 Employees
Service Specialisms
Engineering Services
Installation Support Services
Prefabrication Services
On‑site Testing
Quotation Services
Calculation Services
BIM Services
Customer Service
Sector Specialisms
Energy
Natural Resources
Industry
Oil and Gas
LNG
Chemical Processing
Mining
Construction
Role
Description
channel promotion
customer liaison
field support
cross‑collab
complaint resolution
sap data
Sales Channel Promotion: Promote alternative sales channels to customers, driving the adoption of Hilti’s Multi-Channel System.
Serve as the primary liaison between customers and field personnel, ensuring effective communication.
Manage administrative tasks, such as handling account holds, back orders, steering orders, and certificate creation.
Field Support: Provide timely and detailed communication to field-based personnel, including sales leads, customer contact details, and site visit arrangements.
Cross-Department Collaboration: Act as a central point of contact, interfacing with Technical Salespersons, Key Account Managers, Technical Support, Hilti Centres, After-Market Service, Credit Services, Logistics, Product Management, and courier services to ensure seamless customer support.
Complaint Resolution: Actively handle customer complaints and strive for First Contact Resolution.
Contribute to improving sales productivity, quality, and overall efficiency.
Data Management: Ensure 100% accuracy and completeness when entering and maintaining customer master data in the SAP system, including accounts, project locations, and contact details.
Requirements
sap
genesys
crm
lean
problem solving
customer service
Strong problem-solving skills, with the ability to handle complaints effectively and professionally.
Strong computer skills ideally in SAP, Genesys, and CRM systems (intermediate to advanced).
Self-motivated, energetic, and adaptable to changing priorities.
High commitment to customer satisfaction and continuous improvement.
Proficiency in English (additional languages, such as Arabic, are a plus).
Excellent telephone manner.
Team-oriented mindset with a customer-focused approach and a willingness to explore personal growth potential.
2-3 years of customer service experience in a fast-paced environment
Experience or knowledge of LEAN principles and methodologies is a plus.
Benefits
A strong emphasis on work-life balance and well-being, ensuring you have the space to thrive both personally and professionally
Competitive salary and industry-leading bonus structure
Fast-track career growth – promotion opportunities based on performance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1941
Year Founded
The company's roots date back to 1941, reflecting a legacy of innovation and global expansion.
1991
UAE Launch Year
Established a presence in the UAE in 1991, driving significant construction projects in the region.
Thousands
Offshore Wind Projects
Engineered solutions for thousands of offshore wind foundations and substations, reducing costs and carbon emissions.
A global powerhouse rooted in Liechtenstein, now influencing UAE's construction landscape.
Played a key role in iconic projects like Burj Khalifa firestop solutions and Dubai Metro anchors.
Combines global R&D with local support, managing its own warehousing, repair center, and stores to optimize job-site operations.
Financial strategy includes direct sales, tool fleet management, and product-to-service offerings focused on long-term value.
Known for high-impact regional ventures, including Ferrari World and Guggenheim Abu Dhabi.
Demonstrates a unique ability to craft tools onsite, develop software support, and engineer solutions in real time, reflecting a commitment to innovation and adaptability.
Culture + Values
Integrity
Courage
Teamwork
Commitment
Caring and performance‑orientated corporate culture
Building a better future
Environment + Sustainability
60% Emission Reduction
Scope 1 & 2 since 2019
Achieved a significant reduction in Scope 1 and Scope 2 greenhouse gas emissions compared to 2019 levels.
100% Green Electricity
Global Operations
All global operations powered exclusively by renewable energy sources, eliminating reliance on fossil fuels.
1.3 Million Tools Collected
Circularity Metrics
Significant progress in recycling and reusing tools, batteries, and accessories, contributing to a circular economy.
9,000 MWh Photovoltaic Output
Global Installations
Installed photovoltaic systems generated 9,000 megawatt-hours of renewable energy in 2023.
Committed to Science Based Targets initiative: reduce Scope 1 & 2 emissions by 50% and Scope 3 emissions by 30% by 2032; net-zero value chain emissions by 2050.
Achieved carbon neutrality in operations by end-2023.
CO₂ emissions intensity target: reduce 30% per employee between 2016 and 2030.
Fleet electrification goal: majority electric/hybrid vehicles by 2030; pilot EV fleet and charging infrastructure in Sweden.
Circularity metrics: 50% of tool mass recycled material; 81% recycling rate from collected material; 120,000 spare-part reuses per year (~90 t electronics).
Water consumption in plants reduced by 18% YoY.
Invested in combined heat & power and biomass heating to cut CO₂ (e.g., 125 t CO₂ saved annually in Germany site and 90% heat emission reduction at Kaufering).
Inclusion & Diversity
Diversity, Equity and Inclusion is embedded across Hilti globally.
No UAE‑specific gender‑statistics publicly available.