Tier 2 IT Support Specialist- Richmond, VA at Costar Group in Richmond, VA | Kablio

Role

Description

ticketing

video support

hardware install

software maintenance

remote support

image management

Document problems and solutions in the Service Desk ticketing system
Provide videoconference administration and support.
Install, configure, maintain, and upgrade computer hardware and software.
Inform management of potential problems and identifies problem trends
Install hardware and peripheral components such as monitors, keyboards, printers, and hard drives.
Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company.
Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools.
Create and maintain computer images

Requirements

windows 11

active directory

azure

office 365

tcp/ip

bachelor’s

Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office 365, Azure, remote tools and Windows File Permissions.
Bachelor’s Degree required from an accredited, not for profit, university or college.
Experience implementing TCP/IP at the workstation level
Ability to lift/move equipment up to 50 lbs
A track record of commitment to prior employers
Experience supporting laptop/mobile devices such as Dell/ Surface Books, Macs, iPads, iPhones, etc.
2+ years of experience in corporate IT or Service Desk role
O365 Administration experience

Benefits

401(K) retirement plan with matching contributions
Employee stock purchase plan
Virtual and in person mental health counseling services for individuals and family
Life, legal, and supplementary insurance
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Commuter and parking benefits
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Paid time off
Tuition reimbursement
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship is offered.

Security clearance

pre-employment substance abuse testing required.

Company

Overview

Founded 1987

Year Established

The year the company was first established.

Offers comprehensive data on properties, tenants, leases, and market conditions globally.
Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals.
Its旗舰平台, CoStar, provides unmatched property data, news, and analytics.
Platforms used by real estate professionals, from brokers to investors to property managers.
Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com.
Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.

Culture + Values

Customer Focused: We strive to make a positive impact on our customers through innovative solutions.
Ownership: We take personal responsibility for delivering results.
Integrity: We act with transparency and integrity in everything we do.
Innovation: We drive progress through creativity and technology.
Collaboration: We believe in the power of diverse teams working together to achieve more.
Excellence: We are dedicated to the pursuit of excellence in our products and services.

Environment + Sustainability

2040

Net Zero Commitment

Aims to achieve net zero carbon emissions by this target year.

Committed to energy-efficient building designs and energy-saving programs.
Uses technological advancements to reduce environmental impact.
Annually tracks and reports on carbon footprint and environmental metrics.

Inclusion & Diversity

40% Global Workforce

Women Representation

Approximately 40% of the global workforce consists of women.

Committed to creating an inclusive and diverse workplace where all employees can thrive.
Has set specific goals to increase the representation of women in leadership roles.
Implemented training programs to promote diversity awareness and inclusive leadership.

Articles

Press Room – CoStar Group news & updates

Reddit post – scam warning about impersonators

Role

Description

ticketing

video support

hardware install

software maintenance

remote support

image management

Document problems and solutions in the Service Desk ticketing system
Provide videoconference administration and support.
Install, configure, maintain, and upgrade computer hardware and software.
Inform management of potential problems and identifies problem trends
Install hardware and peripheral components such as monitors, keyboards, printers, and hard drives.
Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company.
Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools.
Create and maintain computer images

Requirements

windows 11

active directory

azure

office 365

tcp/ip

bachelor’s

Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office 365, Azure, remote tools and Windows File Permissions.
Bachelor’s Degree required from an accredited, not for profit, university or college.
Experience implementing TCP/IP at the workstation level
Ability to lift/move equipment up to 50 lbs
A track record of commitment to prior employers
Experience supporting laptop/mobile devices such as Dell/ Surface Books, Macs, iPads, iPhones, etc.
2+ years of experience in corporate IT or Service Desk role
O365 Administration experience

Benefits

401(K) retirement plan with matching contributions
Employee stock purchase plan
Virtual and in person mental health counseling services for individuals and family
Life, legal, and supplementary insurance
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Commuter and parking benefits
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Paid time off
Tuition reimbursement
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship is offered.

Security clearance

pre-employment substance abuse testing required.