Head of Business Intelligence
Keolis Commuter Services
Lead BI strategy, governance, and analytics to drive data‑driven decisions.
10 days ago ago
Expert & Leadership (13+ years)
Full Time
Boston, MA
Hybrid
Company Size
5,000 Employees
Service Specialisms
Transportation Services
Public Transit Operations
Fleet Management
Customer Experience
Sustainability Solutions
Project Management
Operations Management
Sector Specialisms
Public Transportation
Commuter Rail
Alternative Fuel
Renewable Diesel
Sustainable Transportation
Multi-Modal Solutions
Bus Transportation
Community Shuttles
Role
What you would be doing
user adoption
bi ecosystem
dashboard design
data governance
reporting
analytics support
- Track and relentlessly pursue user adoption, ensuring visibility for KNA leadership team
- Ensure strong internal communications around the use of business intelligence, ensuring awareness of the BI system capabilities, success stories, etc.
- Develop quality control procedures, including dashboards, to measure reliability of data and/or potential data gaps, quality issues, etc.
- Ensure an organized and staged approach to the roll-out of new metrics including programming, user acceptance testing, and quality assurance
- Lead, develop, and mentor business intelligence professionals
- Oversee development and optimization of the enterprise BI ecosystem
- Implement a user adoption / education strategy for the roll-out of each new metric, in partnership with the Internal Communications team
- Optimize the Business Intelligence organization, including a combination of (a) direct reports, (b) an extended community of analysts in the field or other departments, and/or (c) external consultants
- Ensure the delivery of scalable, accurate, and timely reporting that supports cross-functional decision making.
- Coach users of business intelligence on data-driven decision-making
- Deliver actionable insights and executive-ready reporting to support strategic reviews, operational deep dives, and transformation initiatives.
- Provide ad hoc and advanced analytics support to initiative owners and senior leaders.
- Build, or oversee the building of, Proof of Concept models used to explain logic, data sources, and desired visuals to BI programmers
- Champion data governance, standardization, and accessibility across business units.
- Ensure clarity over data ownership and who (or which positions) are accountable for the timeliness and accuracy of data provision
- Design and manage KPI dashboards that measure initiative impact, operational performance, and enterprise health.
- Evolve and execute the Business Intelligence strategy in alignment with enterprise performance goals.
- Partner closely with department heads to support diagnostic reviews, performance tracking, and initiative execution with robust data insights.
- Ensure agreement with SMEs on metric definitions, metric hierarchy, calculations and data sources, supported by an established process to confirm and/or receive approval on methodology changes
What you bring
sql
python
r
excel
bi tools
fp&a
- Empathy - Ability work with all levels of the business and skill levels, with the ability to adapt working style and level of effort accordingly
- Highly analytical
- Ability to analyze both operational and financial data to gain actionable insights
- Experience delivering BI and analytics solutions in environments undergoing digital or organizational transformation.
- Demonstrated ability to drive organizational change through data and insights.
- Expertise with modern BI tools and data platforms
- Strong MS Office skills, with an emphasis on superior excel skills
- Intellectual Curiosity – A drive to find the root cause of issues; highly motivated to learn new things and improve skill-set
- Familiarity with process improvement, OKRs, or operational excellence frameworks.
- Financial Accounting, FP&A, and/or Cost Accounting experience a plus
- Exceptional communication and stakeholder management skills, including comfort presenting to executives.
- Proficient in SQL; familiarity with Python or R is a plus.
- Strong reporting capabilities / ability to produce professional and compelling presentation decks
- Humble – Ability to take constructive feedback, adapt, and integrate improvements into future work products
- Transit Operations experience a plus
- Strong verbal and written communication
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug and alcohol screening required
- favorable background check required
- physical examination required
People also searched
Data Scientist Jobs in Boston United StatesData Engineer Jobs in Boston United StatesAnalytics Manager Jobs in Boston United StatesBusiness Analytics Jobs in Boston United StatesData Analyst Jobs in Boston United StatesBusiness Analyst Jobs in Boston United StatesData Architect Jobs in Boston United StatesData Analytics Jobs in Boston United States
Company
Overview
- operates as a leading provider of public transportation solutions, focusing on the North American market.
- specializes in delivering safe, efficient, and customer-centric rail and bus services.
- manages major transit systems, such as the Massachusetts Bay Transportation Authority (MBTA) in Boston.
- has decades of experience, becoming a trusted partner for municipalities offering urban to regional services.
- focuses on innovative technology to ensure services are reliable and future-ready.
- has a strong track record of improving operational efficiencies while enhancing the customer experience with smart mobility solutions.
- emphasizes collaboration with local authorities to meet the evolving needs of commuters.
- Commitment to safety and service
- Innovation and continuous improvement
- Respect and integrity in all our interactions
- Collaboration and teamwork to drive success
- Accountability and responsibility in all actions
2050
Net Zero Emissions
Target year to achieve Net Zero carbon emissions across operations.
- Committed to reducing environmental impact across all operations.
- Investing in eco-friendly technologies such as electric buses and hybrid vehicles.
- Energy efficiency initiatives are central to operations, including reducing greenhouse gas emissions in transportation services.
- Focus on sustainable mobility solutions to enhance eco-friendly transportation networks.
- Focus on building an inclusive workplace where diversity is celebrated.
- Gender-related statistics and workforce diversity are tracked and analyzed.
- Efforts to ensure equal opportunities for all employees, with attention to gender parity.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio