Part- Time Leasing Consultant

Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.

Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.

Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

Ensure the condition of leased apartments prior to move-in, including a final inspection.

Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.

Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.

Will always include those specifically assigned by the immediate supervisor.

Follow Fair Housing Standards in all dealings with prospects and residents.

Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.

Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

Confirm Resident Contact Information & Demographics in Entrata

Obtain utility hook-up verification from resident (or no mail key).

Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

Effectively lease apartments in accordance with occupancy goals.

Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.

Complete all tasks necessary to successfully operate the leasing office.

Conduct the application review for each lease including credit and income verifications and background checks.

Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).

Answer all phone calls, emails, and voicemails that come in throughout the day.

Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.

Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.

Enter gate codes, distribute parking decals.

Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

Provide excellent service to all residents, prospects, and visitors to the community.

Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.

Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.

Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.

• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
• Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
• Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
• Complete all tasks necessary to successfully operate the leasing office.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
• Confirm Resident Contact Information & Demographics in Entrata
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
• Enter gate codes, distribute parking decals.
• Obtain utility hook-up verification from resident (or no mail key).
• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Provide excellent service to all residents, prospects, and visitors to the community.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
• Effectively lease apartments in accordance with occupancy goals.
• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
• Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.

Able to understand and follow posted work rules and procedures.

□ Approachability & Composure – 14.29%

Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

Knowledge in Entrata preferred.

Cooperation, Influence, Teamwork & Business Relationships – 25%

Able to follow directions from a supervisor.

Knowledgeable in Microsoft Word and Excel.

Travel Outside the area

Organized and detail oriented.

Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.

□ Verbal & Written Communication – 14.29%

Good communication and listening skills.

Able to read and understand lease documents.

Lifting under 10 lbs.

Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.

□ Reliability & Punctuality – 14.29%

Between 1/3 and 2/3

Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.

Able to be an effective team player and interact well with others.

Effective time management skills.

Decision Making/Initiative – 25%

Over 2/3 Time

□ Influence – 20%

Able to speak effectively before groups of customers or employees of organization.

□ Reporting – 16.67%

□ Confidence & Risk Taking – 16.67%

□ Practical Judgment – 16.67%

Able to write routine reports and correspondence.

Excellent customer service, sales, and negotiation skills.

□ Analytical & Problem Solving – 16.67%

□ Job Knowledge – 16.67%

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Under 1/3

□ Collaboration & Teamwork – 20%

Able to accept constructive criticism.

Lifting over 10 lbs.

Stoop, kneel, crouch or crawl

Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.

Patient, even-tempered and works well under pressure.

□ Work Quantity – 16.67%

Professional/Technical/Communication Skills – 25%

Job Knowledge and/or Job Specific Skills – 25%

□ Decisive – 16.67%

Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.

□ Integrity – 14.29%

□ Creativity & Productivity – 16.67%

□ Work Quality– 16.67%

□ Action-Oriented – 16.67%

□ Internal/External Relationships – 20%

Able to maintain confidentiality.

□ Ethics & Values – 14.29%

□ Multi-Tasking – 16.67%

□ Time Management – 14.29%

Able to work weekends or overtime as job requires.

• Patient, even-tempered and works well under pressure.
• Able to work weekends or overtime as job requires.
• Able to understand and follow posted work rules and procedures.
• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
• Knowledge in Entrata preferred.
• Able to speak effectively before groups of customers or employees of organization.
• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
• Able to write routine reports and correspondence.
• Excellent customer service, sales, and negotiation skills.
• Able to follow directions from a supervisor.
• Knowledgeable in Microsoft Word and Excel.
• Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Able to be an effective team player and interact well with others.
• Organized and detail oriented.
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Able to maintain confidentiality.
• Good communication and listening skills.
• Effective time management skills.
• Able to accept constructive criticism.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
• Able to read and understand lease documents.

□ Customer Service – 20%