Patient Relations Executive, Arabic Speaking, Jumeirah Village Circle, Dubai

Description

• Handle patient feedback and complaints professionally, escalating issues when necessary.
• Coordinate with clinical and support teams to ensure smooth patient flow and service delivery.
• Promote HealthHub services and assist patients with insurance and billing queries.
• Manage patient appointments, follow-ups, and ensure timely communication.
• Support initiatives to enhance patient satisfaction and loyalty.
• Serve as the first point of contact for patients, addressing inquiries and providing accurate information.
• Maintain patient records and ensure compliance with data protection and confidentiality standards.

Requirements

• Proficiency in MS Office and healthcare management systems.
• Strong communication and interpersonal skills.
• Minimum 2 years’ experience in a patient-facing role within healthcare.
• Bachelor’s degree in Healthcare Administration, Business, or related field.
• Ability to manage multiple tasks and work under pressure.

Benefits

• Comprehensive health insurance, annual leave, performance bonus programs, and long-service recognition.
• Employee discounts across Al-Futtaim brands and access to staff offers via BlueRewards.
• Wellbeing that’s active and accessible: Group wellness days, fitness activations, and preventive screenings are embedded in our employee experience.
• Learning you can personalize—and scale: Access monthly learning calendars, LinkedIn Learning, and an evolving AI Skills Toolkit to reskill and upskill.
• Competitive salary and benefits package aligned with Al-Futtaim Group standards.
• Career growth beyond a ladder: Our Career Growth Model supports lateral, diagonal, and vertical progression, enabling movement across functions and divisions.
• Global exposure & mobility: Unique opportunities for cross-business collaboration and international assignments.

Training + Development

Interview process

Visa Sponsorship

Security clearance