CXC Analyst
Cushman & Wakefield
Support CXC by analyzing performance, optimizing processes, and maintaining documentation.
18 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Auckland, Auckland, New Zealand
Office Full-Time
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
portal development
integration automation
data monitoring
training docs
tool development
change management
- Participate in internal improvement initiatives and cross-functional projects
- Provide insight and potential improvements in productivity, accuracy, and agent experience
- Collaborate on the design and rollout of new portals, integrations, automations and other support tools including testing, feedback, and new documentation.
- Prepare and maintain training materials and the CXC knowledge base to support onboarding and upskilling, and assist with scheduling training roll out.
- Maintain and monitor RM data and data change documentation, ensuring a high level of accuracy. Conduct regular data quality checks, and establish best practices.
- Assist with analysis of service delivery and operational trends and provide actionable insights to improve quality of service and efficiency.
- Assist in the documentation of processes of CXC’s role within the wider business
- Work with stakeholders to identify pain points or inefficiencies and propose solutions
- Lead the development and upkeep of agent tools including process documentation, decision trees, and client-specific workflows.
- Support the onboarding of new clients into the CXC operating framework including collaboration across with wider business to ensure all client and CXC needs met.
- Support structured change management and communication of process changes to the wider team and/or business.
What you bring
excel
crm
problem solving
data analysis
business analysis
process mapping
- Comfortable working independently and managing competing priorities
- Strong attention to detail and organisational skills
- Effective communicator with good written and verbal skills
- CXC team (NZ & AUS)
- Working knowledge of service systems such as JDE, Genesys, or CRM tools
- Analytical mindset and problem-solving ability
- Competent in Microsoft Office Suite, especially Excel and Word
- Experience with data analysis, reporting, or documentation in an operational setting
- Ability to simplify complexity and document clearly for others
- A relevant tertiary qualification (e.g. Business analysis, Information Systems, Operations) is preferred
- Familiarity with process mapping, documentation, or training design
- Shared Services Team
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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