Work closely with client departments such as but not limited to HR, IT, Communications and Procurement
Leadership and Direction: Provides direction and guidance to team members. Set clear objectives, define roles and responsibilities, and articulate expectations to ensure everyone understands their tasks and how they contribute to the team's goals.
Management and supervision of site service providers
Risk Management: Identify potential risks and develop strategies to mitigate them. Anticipate obstacles, proactively address issues, and adapt plans as necessary to ensure project success.
Taking the lead on Health, Safety, and Environment (HS&E) protocols, including prevention of injuries and illnesses, incident reporting, information recording, and investigations.
Identify, cultivate, and oversee key client relationships.
Identify CAPEX needs by location.
Development and Growth: Foster the professional development and growth of team members. Provide opportunities for learning and advancement, helping individuals reach their full potential within the team and the organization.
Assume Profit and Loss responsibility as the Americas Lead.
Budget planning and financial reporting
Assume OPEX budget responsibility for all locations and deliver services in line with the budget.
Ensure contract performance is delivered in line with SLA’s and KPI’s
Manage procurement and finance matters, including the procurement of materials and services.
Identify and act upon future business opportunities.
Ensures all Workspace Service Team data is up to date.
Manage and develop the Workspace Service Team and assist them to carry out their responsibilities in line with best practice.
Responsible for Health & Safety and environment issues, overseeing local law requirements (across each country) about building and workspace.
Manage Facilities Improvement Small Projects.
Day to day management of contractors and 3rd party suppliers, including benchmarking activity.
Resource Allocation: Allocate resources efficiently, including time, budget, holiday and sick cover, to optimize productivity, business continuity and meet project deadlines.
Champion the liaison with Facilities Help Desk through local team.
Performance Management: Monitor the performance of individual team members and the team as a whole. Provide coaching, training, and support to help team members improve their skills and achieve their targets.
Communication Hub: Facilitate communication within the team through 1:1 catch ups and team meetings. Act as a liaison between team members and higher management. Ensure that information flows effectively, resolving conflicts and addressing concerns promptly.
Manage (involving delegation) internal and external moves, furniture and equipment relocation and installation where applicable.
Motivation and Engagement: Inspire and motivate team members to perform at their best. Recognize and appreciate their efforts, provide feedback, and create a positive work environment that fosters collaboration and enthusiasm.
Requirements
iot
hvac
project management
ms office
vendor management
degree
Technology and Systems Integration: Familiarity with facility management software, automation systems, and IoT devices to streamline operations and enhance efficiency.
Demonstrate operational ability and strategic awareness to deliver services to client accounts.
Building Systems: Knowledge of mechanical, electrical, plumbing, and HVAC systems to ensure proper functioning and maintenance of facilities.
Risk Management: Ability to identify, assess, and mitigate risks associated with facility operations, security, and compliance.
Experienced in service delivery via contractors or 3rd party suppliers.
Competent in delivering a service in line with corporate governance.
Proven relevant experience if no formal education.
Experience managing multiple sites or a significant single site.
Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction.
Have implicit understanding of contractual obligations, terms and conditions.
Budgeting and Financial Management: Ability to develop and manage budgets for facility operations, including forecasting expenses, cost control measures, and financial reporting.
Ability to travel throughout the region.
Health and Safety Regulations: Familiarity with local, state, and federal regulations pertaining to health, safety, and environmental compliance in facility management.
Demonstrated interest in international management preferred.
Regional Regulations and Compliance: Knowledge of US, Canadian and LATAM regional regulations and standards relevant to facility management, ensuring compliance across multiple locations.
Sustainability Practices: Understanding of sustainable building practices and strategies to minimize environmental impact and optimize resource efficiency.
3-5 years of experience in managerial roles.
Vendor and Contract Management: Proficiency in managing third-party vendors and service providers for facility maintenance and services.
Degree educated – either Facilities Management, Building Services or business orientated.
Experience managing an operational budget and exposure to P&L accounts.
Facilities Management Practices: Understanding of best practices in facilities management, including maintenance, operations, and safety protocols.
Stakeholder Engagement: Effective communication and relationship-building skills to collaborate with internal stakeholders, clients, and external partners to meet organizational goals and objectives.
Ability of working with applications like MS Office or WorkDay
Project Management: Skills in planning, executing, and overseeing facility improvement projects, renovations, and expansions.
Emergency Preparedness and Response: Understanding of emergency protocols, evacuation procedures, and crisis management plans to ensure the safety and security of facility occupants during emergencies.
Ability to manage and develop a team and individuals.
Ensure client satisfaction, adeptly manage issue resolution, and escalate when necessary.
Fluency in English and Spanish required; additional fluency in Portuguese preferred.
Excellent communication and negotiation skills
Demonstrate identification of business opportunities that enhance contract value.
Problem Solving and Decision Making: When challenges arise, team leaders are responsible for problem-solving and decision-making. Analyze situations, identify solutions, and make informed decisions that benefit the team and align with organizational objectives.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
Culture + Values
Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
Environment + Sustainability
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
Partnering with clients to set science-based targets by 2025.
52% reduction in entire value chain emissions since 2019.
Electrify vehicle fleet globally by 2035.
Waste reduction and recycling programs implemented globally by end-2024.
Single-use plastics eliminated from offices by end-2025.
Inclusion & Diversity
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
Aiming to elevate women's representation—no specific percentage disclosed.