Senior Facility Manager

Description

• Work closely with client departments such as but not limited to HR, IT, Communications and Procurement
• Leadership and Direction: Provides direction and guidance to team members. Set clear objectives, define roles and responsibilities, and articulate expectations to ensure everyone understands their tasks and how they contribute to the team's goals.
• Management and supervision of site service providers
• Risk Management: Identify potential risks and develop strategies to mitigate them. Anticipate obstacles, proactively address issues, and adapt plans as necessary to ensure project success.
• Taking the lead on Health, Safety, and Environment (HS&E) protocols, including prevention of injuries and illnesses, incident reporting, information recording, and investigations.
• Identify, cultivate, and oversee key client relationships.
• Identify CAPEX needs by location.
• Development and Growth: Foster the professional development and growth of team members. Provide opportunities for learning and advancement, helping individuals reach their full potential within the team and the organization.
• Assume Profit and Loss responsibility as the Americas Lead.
• Budget planning and financial reporting
• Assume OPEX budget responsibility for all locations and deliver services in line with the budget.
• Ensure contract performance is delivered in line with SLA’s and KPI’s
• Manage procurement and finance matters, including the procurement of materials and services.
• Identify and act upon future business opportunities.
• Ensures all Workspace Service Team data is up to date.
• Manage and develop the Workspace Service Team and assist them to carry out their responsibilities in line with best practice.
• Responsible for Health & Safety and environment issues, overseeing local law requirements (across each country) about building and workspace.
• Manage Facilities Improvement Small Projects.
• Day to day management of contractors and 3rd party suppliers, including benchmarking activity.
• Resource Allocation: Allocate resources efficiently, including time, budget, holiday and sick cover, to optimize productivity, business continuity and meet project deadlines.
• Champion the liaison with Facilities Help Desk through local team.
• Performance Management: Monitor the performance of individual team members and the team as a whole. Provide coaching, training, and support to help team members improve their skills and achieve their targets.
• Communication Hub: Facilitate communication within the team through 1:1 catch ups and team meetings. Act as a liaison between team members and higher management. Ensure that information flows effectively, resolving conflicts and addressing concerns promptly.
• Manage (involving delegation) internal and external moves, furniture and equipment relocation and installation where applicable.
• Motivation and Engagement: Inspire and motivate team members to perform at their best. Recognize and appreciate their efforts, provide feedback, and create a positive work environment that fosters collaboration and enthusiasm.

Requirements

• Technology and Systems Integration: Familiarity with facility management software, automation systems, and IoT devices to streamline operations and enhance efficiency.
• Demonstrate operational ability and strategic awareness to deliver services to client accounts.
• Building Systems: Knowledge of mechanical, electrical, plumbing, and HVAC systems to ensure proper functioning and maintenance of facilities.
• Risk Management: Ability to identify, assess, and mitigate risks associated with facility operations, security, and compliance.
• Experienced in service delivery via contractors or 3rd party suppliers.
• Competent in delivering a service in line with corporate governance.
• Proven relevant experience if no formal education.
• Experience managing multiple sites or a significant single site.
• Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction.
• Have implicit understanding of contractual obligations, terms and conditions.
• Budgeting and Financial Management: Ability to develop and manage budgets for facility operations, including forecasting expenses, cost control measures, and financial reporting.
• Ability to travel throughout the region.
• Health and Safety Regulations: Familiarity with local, state, and federal regulations pertaining to health, safety, and environmental compliance in facility management.
• Demonstrated interest in international management preferred.
• Regional Regulations and Compliance: Knowledge of US, Canadian and LATAM regional regulations and standards relevant to facility management, ensuring compliance across multiple locations.
• Sustainability Practices: Understanding of sustainable building practices and strategies to minimize environmental impact and optimize resource efficiency.
• 3-5 years of experience in managerial roles.
• Vendor and Contract Management: Proficiency in managing third-party vendors and service providers for facility maintenance and services.
• Degree educated – either Facilities Management, Building Services or business orientated.
• Experience managing an operational budget and exposure to P&L accounts.
• Facilities Management Practices: Understanding of best practices in facilities management, including maintenance, operations, and safety protocols.
• Stakeholder Engagement: Effective communication and relationship-building skills to collaborate with internal stakeholders, clients, and external partners to meet organizational goals and objectives.
• Ability of working with applications like MS Office or WorkDay
• Project Management: Skills in planning, executing, and overseeing facility improvement projects, renovations, and expansions.
• Emergency Preparedness and Response: Understanding of emergency protocols, evacuation procedures, and crisis management plans to ensure the safety and security of facility occupants during emergencies.
• Experience developing lasting client relationships.
• Ability to manage and develop a team and individuals.
• Ensure client satisfaction, adeptly manage issue resolution, and escalate when necessary.
• Fluency in English and Spanish required; additional fluency in Portuguese preferred.
• Excellent communication and negotiation skills
• Demonstrate identification of business opportunities that enhance contract value.
• Problem Solving and Decision Making: When challenges arise, team leaders are responsible for problem-solving and decision-making. Analyze situations, identify solutions, and make informed decisions that benefit the team and align with organizational objectives.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance