Prepare and present regular updates to senior leadership on progress against objectives.
Oversee sourcing, procurement, and contractual activities for vendors implementing growth programs.
Provide written and oral testimony to advance growth initiatives and respond to data requests from external stakeholders and regulatory bodies.
Build and sustain relationships with key external stakeholders—including customers, builders, developers, consultants, and associations.
Convert qualified leads from marketing into active sales opportunities, managing the sales pipeline and ensuring timely follow-up.
Direct research and analysis to identify industry trends, customer needs, and competitive dynamics.
Ensure all agreements are current, obligations met, and budgets maintained.
Lead initiatives to enhance customer satisfaction, and loyalty, focusing on expanding service adoption and retention.
Develop and implement sales strategies to maximize growth and expand market reach.
Track key performance metrics regarding sales conversion that show progress from qualified leads to active customers.
Partner with Marketing to inform campaigns, optimize lead generation, and refine qualification criteria.
Lead departmental forecasting and budgeting, ensuring initiatives remain on track and within budget.
Recruit, mentor, and lead a high-performing Sales and Customer Growth team.
Define and track key performance indicators (KPIs), including lead conversion rates, sales cycle times, customer satisfaction scores, and revenue targets.
Develop and manage CRM strategies
Establish clear performance goals and foster a culture of accountability, excellence, diversity, equity, and inclusion.
Collaborate with Operations, Engineering, Customer Service, and other departments to ensure successful project delivery and customer satisfaction.
Maintain a strong understanding of the regulatory environment and ensure compliance with all relevant policies, standards, and laws.
Establish and implement business policies and practices that align with internal controls, regulatory requirements, and legal standards.
Oversee project management for sales initiatives, ensuring projects are delivered on time and within scope.
Optimize the customer journey from a lead through post-sale support, ensuring seamless transitions and rapid issue resolution.
Champion the adoption of digital platforms and tools to streamline sales operations and improve data-driven decision-making.
Utilize forecasting and analytics to identify profitable new business opportunities and growth areas.
Requirements
crm
sales analytics
bachelor's
master's
7+ yrs
utility
Excellent interpersonal and project management skills; able to manage multiple clients and tight timelines.
Proven leadership, strategic planning, and problem-solving skills.
Change management and digital transformation experience.
Experience developing business plans and presenting business cases.
Outstanding communication skills, including negotiation, persuasion, and conflict resolution.