ECO Customer Applications Manager

This role is responsible for managing the operational performance of ECO validation activities, ensuring compliance with Ofgem & industry regulations, and driving efficiencies in application delivery.

• Oversee the implementation and ongoing operations of ECO applications , ensuring compliance with all regulatory and internal requirements
• Lead on data management, quality assurance, and audit readiness to maintain adherence to Ofgem ECO application requirements
• Lead, coach, and develop an operations team to achieve high levels of performance and engagement through an agile approach embracing KPI's and coaching .
• Ensure customer outcomes remain central to ECO delivery, upholding high service and fairness standards
• Act as a ' change agent ' by introducing new ways of working improving customer experience , complaint handling & operational efficiency
• Manage day-to-day ECO customer application activity delivery, including customer eligibility checks, customer communications , and multiple partner handoffs
• Develop processes to drive operational efficiency, minimize risk, and ensure scheme sustainability within budget
• Build and maintain strong relationships with internal teams within Octopus Eco , installers, contractors, and third-party partners particularly Local Authorities & Charities .
• Monitor performance against targets and report progress to senior leadership and regulators
• Provide regular insights and analysis to inform decision-making and improve operations

We are seeking an experienced and proactive Energy Company Obligations ( ECO ) Applications Manager to lead the delivery of our Octopus ECO Customer Applications Activity .

This role would suit someone who already has a strong track record in the industry with a desire to accelerate their career working for the biggest Energy Supplier in the UK .

The ideal candidate will combine strong practical knowledge of how ECO works in terms of regulatory compliance with excellent leadership and stakeholder management skills.

• High attention to detail and strong focus on compliance, governance, and risk management
• Experience managing high performance operational teams to demanding KPI’s both in terms of quality & quantity
• A natural leader , able to get on with everyone , and bring a positive attitude to work every day
• Excellent analytical and reporting skills, with ability to interpret and act on detailed regulatory requirements
• Good commercial awareness with the ability to balance compliance and business priorities
• Previous experience working with government-backed energy efficiency or compliance schemes
• Strong leadership and people management skills, with a track record of motivating and developing high performance teams
• Somebody who is very comfortable with rapid change and a dynamic and agile business environment
• Strong knowledge of the Energy Company Obligation scheme and Ofgem regulations and industry standards such as GDPR
• Proven operational management experience in the energy, utilities, or compliance sectors
• Degree in business, energy management, or related field (or equivalent experience)
• Ability to work collaboratively with internal stakeholders, regulators, and external partners
• Project management or compliance certification (desirable)

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!