Drainage Performance Technician at United Utilities in Rochdale, England, United Kingdom | GBP38,462-38,462 | Kablio

Role

Description

maintenance planning

performance trends

network visibility

incident investigation

data accuracy

stakeholder engagement

Support maintenance and investment planning by developing and reviewing maintenance schedules, identifying investment needs, and raising serviceability works and Very Small Projects (VSPs).
Provide technical support and insight by identifying performance trends, supporting delivery teams, contributing to event reports, and embracing new technologies to enhance network visibility.
Engage with stakeholders and customers by drafting responses to MPs and councillors, managing escalated complaints, attending appointments, and improving customer satisfaction.
Ensure compliance and data accuracy by adhering to health, safety, and environmental policies, maintaining accurate asset and regulatory records, and supporting Environment Agency protocol.
Lead proactive network management by identifying repeat incidents, investigating root causes, and implementing interventions to prevent future failures, while supporting the Drainage Performance Engineer as needed.

Requirements

drainage

problem solving

regulatory

reporting

it systems

customer service

Extensive knowledge and experience of day-to-day drainage system and associated maintenance techniques.
Good problem-solving skills.
Excellent wastewater regulatory understanding.
Reporting and presentation skills (both oral and written)
Good understanding of IT systems and their capabilities.
Ability to interface with customers and provide excellent customer service.
Excellent communication and interpersonal skills.
Excellent time management and organisational skills - able to work to deadlines and achieve personal objectives.

Benefits

Enhanced parental leave schemes
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Employee Assistance Plan
A comprehensive healthcare plan through our company-funded scheme
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
Salary Finance
EVolve Car Scheme
Mental health first aiders
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Deals and discounts
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
Wealth at Work courses
MORE Choices flexible benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

this role may not be eligible for the visa sponsorship.

Security clearance

Information not given or found

Company

Overview

Founded 1995

Year Established

Resulting from the merger of North West Water and NORWEB.

7+ Million People

Population Served

Provides essential water and sewage services across the region.

£1.9B Revenue

Annual Revenue

Demonstrates strong financial health and operational efficiency.

30+ Facilities

Renewable Energy Plants

Generating power from sewage sludge, contributing to sustainability goals.

It operates across North West England, supplying drinking water and treating sewage.
The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
Typical projects include reservoir management, leak detection, and wastewater upgrades.
Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Culture + Values

We put people first.
We care about the environment.
We work together, share knowledge and support each other.
We are committed to making things better for everyone.
We act with integrity and are accountable for our actions.
We deliver what we promise.

Environment + Sustainability

50% by 2025

Carbon Emission Reduction

Aims to reduce carbon emissions by 50% by 2025 as part of broader sustainability goals.

15% by 2025

Water Leakage Reduction

Committed to reducing water leakage by 15% by 2025 to improve water resource efficiency.

£1.6B over 5 years

Environmental Investment

Investing £1.6 billion in environmental improvements over five years to support sustainability initiatives.

90% Sustainably Sourced

Sustainable Supply Chain

Ensuring 90% of materials are sourced sustainably to promote ethical and environmental practices.

Restoring habitats across the region with a focus on biodiversity.

Inclusion & Diversity

40% Women

Senior Leadership Gender Balance

Target for women representation in senior leadership roles by 2030.

50% Women

Entry-Level Gender Mix

Target for women representation in entry-level roles.

12% Minority

Board Members from Ethnic Minorities

Representation of ethnic minority backgrounds among board members.

Launching mentoring programs for women and underrepresented groups.
Active participation in industry diversity initiatives.

Articles

Careers at United Utilities

LinkedIn - United Utilities

Role

Description

maintenance planning

performance trends

network visibility

incident investigation

data accuracy

stakeholder engagement

Support maintenance and investment planning by developing and reviewing maintenance schedules, identifying investment needs, and raising serviceability works and Very Small Projects (VSPs).
Provide technical support and insight by identifying performance trends, supporting delivery teams, contributing to event reports, and embracing new technologies to enhance network visibility.
Engage with stakeholders and customers by drafting responses to MPs and councillors, managing escalated complaints, attending appointments, and improving customer satisfaction.
Ensure compliance and data accuracy by adhering to health, safety, and environmental policies, maintaining accurate asset and regulatory records, and supporting Environment Agency protocol.
Lead proactive network management by identifying repeat incidents, investigating root causes, and implementing interventions to prevent future failures, while supporting the Drainage Performance Engineer as needed.

Requirements

drainage

problem solving

regulatory

reporting

it systems

customer service

Extensive knowledge and experience of day-to-day drainage system and associated maintenance techniques.
Good problem-solving skills.
Excellent wastewater regulatory understanding.
Reporting and presentation skills (both oral and written)
Good understanding of IT systems and their capabilities.
Ability to interface with customers and provide excellent customer service.
Excellent communication and interpersonal skills.
Excellent time management and organisational skills - able to work to deadlines and achieve personal objectives.

Benefits

Enhanced parental leave schemes
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Employee Assistance Plan
A comprehensive healthcare plan through our company-funded scheme
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
Salary Finance
EVolve Car Scheme
Mental health first aiders
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Deals and discounts
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
Wealth at Work courses
MORE Choices flexible benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

this role may not be eligible for the visa sponsorship.

Security clearance

Information not given or found

Company

Overview

Founded 1995

Year Established

Resulting from the merger of North West Water and NORWEB.

7+ Million People

Population Served

Provides essential water and sewage services across the region.

£1.9B Revenue

Annual Revenue

Demonstrates strong financial health and operational efficiency.

30+ Facilities

Renewable Energy Plants

Generating power from sewage sludge, contributing to sustainability goals.

It operates across North West England, supplying drinking water and treating sewage.
The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
Typical projects include reservoir management, leak detection, and wastewater upgrades.
Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Culture + Values

We put people first.
We care about the environment.
We work together, share knowledge and support each other.
We are committed to making things better for everyone.
We act with integrity and are accountable for our actions.
We deliver what we promise.