Fire Service Technician
Johnson Controls
Technician to service, troubleshoot, and repair fire alarm and safety systems onsite.
13 days ago ago
$20 - $26
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
North Little Rock, AR
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
fire systems
system programming
troubleshooting
blueprint reading
inventory management
service documentation
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
- Retain any licenses that are required by National, State and Local codes.
- Provide quotes to support recommendations and solutions.
- Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
- Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
- Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
- Responsible for contacting customer representative and ascertain equipment/systems problems.
- Position involves the programming of fire alarm, security, and access control system panels.
- Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
- Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
- Obtain customer signature upon completed service call assignment.
- Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
- This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
- Maintain truck inventory to ensure timely response to customer needs.
What you bring
nicet ii
3+ years
fire alarm
cctv
driver's license
customer service
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
- Must be able to interpret blueprints, diagrams and specifications.
- Possess a valid driver’s license and driving record that meets company requirements.
- Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
- Technical training preferred
- NICET II preferred
- 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
- Ability to follow verbal and written instructions.
- Candidate must possess excellent written/verbal communication and outstanding customer service skills.
- Strong organizational skills, positive attitude, and an ability to learn quickly.
- A good working knowledge of computers is necessary.
- Ability to work flexible hours including weekends to meet customer requirements.
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
- Experience CCTV and IT and IP networks a plus.
- Referral Bonuses
- Wellness Program
- Short-Term and Long-Term Disability
- Medical/Dental/Vision insurance
- 401(k) savings plan with company match
- Competitive Starting Pay
- Company Vehicle (as applicable)
- Life Insurance
- Global Advancement Opportunities
- Comprehensive Benefits
- Paid Training
- Health Savings Account (HSA)
- Overnight travel may be required.
- Employee Assistance Program
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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