Supervisor - Service Operations
Thompson Machinery
Oversees service technicians, schedules work, ensures safety and customer satisfaction.
3 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Nashville, TN
Field
Company Size
380 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
customer service
work orders
parts coordination
staff scheduling
safety compliance
performance reviews
- Respond to all customer requests in a professional and courteous, timely and responsive manner.
- Submit accurate time records related to work performed and/or hours worked.
- Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
- Maintain company and product confidentiality.
- Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
- Adhere to all Company policies and departmental procedures and rules.
- Respond to customer inquiries related to service.
- Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules.
- Maintain a clean, safe working environment.
- Attend and participate in all meetings, trainings, and activities as required.
- Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers.
- Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status.
- Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
- Maintain effective work, vacation and training scheduled for assigned staff.
- Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
- Conduct annual performance reviews for assigned operational unit.
- Investigate & document events of work related Injury and/or property damages.
What you bring
caterpillar
diagnostics
troubleshooting
service training
high school
dependable
- Must be honest, reliable, and dependable, and display a positive attitude.
- Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
- Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment.
- Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
- Must be able to travel as required for meetings and training (less than 15%).
- Sense of urgency and self-initiative, and the personal drive for success.
- Must be able to work independently and/or with others in a team environment.
- High school diploma required, college and/or technical education preferred.
- Communicate effectively, verbally and in writing.
- Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
- Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
- Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
- Able to lift up to 20-50 pounds occasionally.
- Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
- Able to work a flexible schedule, including nights, weekends and on-call hours as required.
- Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
- Must be able to work well under occasional pressure or within work standards and deadlines.
- Excellent communication skills.
- Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pass pre‑employment background check and drug screen
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Company
Overview
1944 Founded
Year of Establishment
The company was established in 1944, laying the foundation for its growth into a premier Caterpillar dealer.
20,000 sq ft Facility
Post-War Expansion
By 1946, the company had expanded to a 20,000 square foot facility on Murfreesboro Road.
19 Branch Locations
Geographic Reach
Operates 19 branch locations across middle & west Tennessee and northern Mississippi.
60-Ton Press
Machine Shop Capability
Features a 60-ton press and OMAX abrasive waterjet cutting technology.
- The company grew from a GMC truck dealership into a premier Caterpillar dealer.
- Expansion continued in the 1980s with acquisitions in Memphis and Mississippi, cementing its present-day territory.
- Offers equipment sales, rentals, parts, and service.
- Runs a full-service machine shop providing welding, line boring, waterjet cutting, and hydraulic repairs.
- Includes a specialized power division—Thompson Energy Solutions—serving commercial, marine, and industrial generator markets.
- Projects span road building, airport construction, waste management, forestry, mining, agriculture, and microgrid energy systems.
- Consistently adopts new technology, such as Cat’s hydrogen-capable gensets and GPS-enabled compaction equipment.
- Notable clients include major waste management, aggregates, and construction firms, highlighting its work in landfill compaction and site prep.
- We are committed to providing our customers with innovative, reliable, and sustainable solutions.
- We value safety, integrity, teamwork, and excellence.
- We foster an environment of continuous improvement and personal growth.
- We strive to exceed customer expectations through professionalism and respect.
- We embrace diversity and inclusion, understanding that different perspectives drive success.
Net-zero by 2050
Environmental Commitment
Commitment to achieving zero emissions through comprehensive sustainability efforts.
- Committed to reducing energy consumption and enhancing resource efficiency across operations.
- Focused on minimizing waste and adopting sustainable practices in all business areas.
- Supportive of clean energy and sustainable technologies in various industries.
- Initiatives are in place to support a diverse and inclusive workforce.
- An inclusive culture is promoted where all employees feel valued and respected.
- Gender-related data or outcomes have not been publicly disclosed.
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