Resident Resources Manager - Multifamily Apartments

In cooperation with Property Management and Asset Management, the Resident Resources Manager manages and supports resident-success initiatives and programs for SoLa's residents. Reporting to the VP, Property Operations, the Resident Resources Manager will develop and execute strategies and monitor KPIs regarding SoLa residents' housing outcomes, and effectively manage their team's resources to deliver the highest impact efficiently. The Resident Resources Manager also cultivates and maintains beneficial relationships with key community stakeholders and leverages opportunities for our residents. This position will also oversee a supporting team to achieve these goals.

• Work with Property Management to engage "low-balance" delinquencies with opportunities for financial literacy programs, payment programs, rent relief monies and other community resources
• Identify external programs and organizations for potential partnerships in line with organizational goals;
• Ensure accurate and timely resident data collection;
• Supervise the production of the monthly resident newsletter;
• Supervise Resident Relations/Resource Coordinators and Associates and provide support when needed;
• Implement and maintain resident initiatives and strategies as outlined by the VP of Property Operations;
• Supervise resident data collection and acuity assessment at time of move-in;
• Supervise systems for identifying residents in need of support and offer resource opportunities and connections, as available;
• Support the Property Management team through periodic resident engagement, support of services, resident events and maintenance of operational standards;
• Analyze resident data to inform the development of new resident facing programs;
• Visit properties routinely to offer resident engagement opportunities, and to educate residents on resources available to them

• Proficient in Microsoft Office{{:}} Word, and Excel;
• Ability to exercise independent judgment and decision making;
• Strong organizational and time management skills;
• Team player, with a strong work ethic and hands-on experience;
• Minimum of one year of experience working with homeless or with vulnerable populations or three years of working in Affordable Housing
• Fluent in Spanish is a plus
• Exceptional interpersonal, verbal, and written communication skills with the ability to provide clear, concise directives, with professional diplomacy and positive outcomes;
• Bachelor's Degree required
• Cultural awareness of South LA preferred;
• Working knowledge of computers and their applications;
• Minimum of five years of property management experience, with three years of supervisory experience
• Able to work in a fast-paced environment;

SoLa Impact offers a comprehensive benefits package that includes paid vacation, medical, dental, vision, and life insurance, as well as pet insurance, sick leave, 10 paid holidays, and bereavement days. This package is designed to provide employees with a range of important benefits that help to support their physical and emotional well-being, while also providing financial protection and peace of mind.

*****SALARY{{:}} $80,000-$100,000 PER YEAR*****

At SoLa Impact, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the bureaucracy of a large corporate environment. We foster a family-friendly and supportive workplace, collaborative and employee-focused with an emphasis on quality, integrity, trust, and accountability. We are looking to bring someone on board as soon as possible. We provide a rewarding and challenging environment. We expect a lot, but give a lot in return. Strongly prefer candidates local to Los Angeles as no relocation assistance will be provided. All qualified candidates will be contacted directly.