Post non-payment and housing violations notices monthly
Prepare eviction packets and attend hearings as needed
Manage the daily operations of one or more partnership portfolios
Collect and process rental payments and contact tenants promptly regarding delinquencies.
Return all tenant inquiries within 48 hours
Conduct semi-annual and annual property inspections to maintain standards and address maintenance/housekeeping issues promptly.
Process rental applications, develop & ensure waiting lists are maintained and re-lease vacant units timely in accordance with CHN leasing policies
Manage tenant relations, addressing concerns and help foster a positive living environment.
Complete OHFA, HUD and Fair Housing training yearly
Ensure ongoing HUD & OHFA Compliance is maintained
Maintain a good key control system
Complete monthly vacancy reports, delinquency reports, and other reports as needed per supervisor.
Enforce the tenant lease and property management procedures and policies
Follow up/return all inquiries from all applicants.
Support the Compliance department to ensure ongoing HUD and OHFA compliance is maintained.
Collect daily rental payments and code them for processing
Complete weekly exterior inspections of units for overgrown vegetation and property upkeep.
Requirements
bachelor's
3+ years
driver's license
problem solving
customer service
detail-oriented
Good verbal communication
Organization and the ability to multitask efficiently
High school diploma or GED
Communication skills, conflict resolution, technical skills and problem solving
Bachelor’s degree
Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Must have valid Driver’s License, current automobile insurance, and access to reliable personal vehicle.
Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
Knowledge of rental contracts and property and anti-discrimination laws
Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
Problem-solving to find effective solutions for a variety of potential issues
Thorough knowledge of functional area and department processes
Customer service and interpersonal skills
3+ years of experience in the related area as a supervisor/manager
Benefits
Opportunities for on-the-job training and/or professional development.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
3,200 Families
Homeownership Achieved
CHN has enabled over 3,200 families to buy homes through innovative programs like its Lease Purchase initiative.
$295M Equity
Tax Credit Deals
The organization has closed dozens of Low-Income Housing Tax Credit deals totaling over $295 million in equity.
50 Projects
Affordable Housing Developments
CHN has been involved in 50 projects across multiple states, contributing to affordable housing solutions.
Born in Cleveland in 1981, CHN has grown from community development roots into a major affordable housing engine across multiple states.
Its typical projects range from single-family homes for first-time buyers to large tax-credit rental communities and revitalization of historic school buildings.
The organization specializes in residential development and works closely with government agencies to channel public funds into long-term housing solutions.
An unusual fact: CHN operates a ‘lease-to-own’ model that leads renters toward homeownership over 15 years, a nationally recognized path to stability.
Culture + Values
They are committed to providing affordable housing for all.
They work collaboratively and embrace diversity of thought and experience.
They demonstrate accountability, integrity, and transparency in all that they do.
They focus on results and outcomes while maintaining a high standard of professionalism.
They act with urgency to meet the needs of those they serve.
Environment + Sustainability
Net-zero by 2050
Carbon Emissions Goal
Aiming to achieve net-zero carbon emissions, representing a significant commitment to environmental responsibility.
The company is committed to sustainability and has developed programs aimed at reducing environmental impact.
The organization focuses on energy efficiency in housing development, including solar energy installations and high-performance building standards.
They actively engage in retrofitting and rehabilitating existing properties to improve energy use and reduce carbon footprints.
As part of their sustainability efforts, the company works with various partners to reduce waste and improve resource management.
Inclusion & Diversity
Prioritizes inclusion by fostering a culture where all individuals feel valued and respected.
Actively promotes gender diversity and has established leadership programs aimed at increasing opportunities for women in the housing sector.
Regularly measures diversity across its workforce, ensuring equitable hiring practices and offering ongoing professional development opportunities.