Description

The Branch Manager leads the administrative team that supports HVAC and refrigeration technicians in the field, working closely with the Service Manager, Dispatch, Purchasing and other managers to ensure customer satisfaction and meet departmental goals. Acting as a senior company representative, the manager communicates directly with customers, vendors and suppliers, and holds P&L ownership for the branch.

Key duties include directing dispatch and assistant branch manager functions, achieving annual procurement targets, maintaining vendor and customer communication, growing branch revenue and profitability, developing and monitoring budgets and goals, reviewing work orders and quotes, reporting daily project status to dispatch, managing operational KPIs, supporting hiring and scheduling of technicians, conducting performance appraisals, and ensuring compliance with health and safety regulations.

• Lead administrative team supporting HVAC/refrigeration technicians.
• Collaborate with Service Manager, Dispatch, Purchasing and other managers.
• Represent company in direct communications with customers, vendors and suppliers.
• Own branch P&L and drive revenue and profitability growth.
• Direct dispatch and Assistant Branch Manager (or Service Techs) operations.
• Achieve annual procurement plan and targeted vendor discount rates.
• Maintain prompt, professional communication with vendors and customers.
• Develop and monitor budgets, goals, and operational KPIs.
• Review work orders for accuracy and approve customer quotes quickly.
• Provide daily project updates to Dispatch, including labor hours and parts usage.
• Support Service Manager in hiring, screening and scheduling technicians.
• Conduct staff performance appraisals and set improvement goals.
• Ensure compliance with health and safety regulations and training.

Requirements

Candidates must have at least a high school diploma or GED (college degree a plus), three or more years of leadership experience and preferably two years in technical industrial service management. Strong business acumen, proficiency with Microsoft Office and ERP/dispatch software, problem‑solving and conflict‑management skills, detail‑orientation, a valid driver’s license, and the ability to work non‑standard schedules are required.

The role operates in a clean, well‑lit, climate‑controlled office with standard office equipment and occasional customer site visits. Employees regularly stand, sit, walk, talk, drive and use their hands, and must be able to lift up to 10 lb frequently and up to 25 lb occasionally, as well as meet vision requirements for close and distance work.

CoolSys comprises 27 brands and values its employees as the core of its growth. The company is an EEO/AA employer and welcomes applicants of all backgrounds. Pre‑employment background screening and drug testing are required, and qualified candidates with criminal histories will be considered in accordance with applicable laws.

• 3+ years leadership experience; 2+ years technical service management preferred.
• Strong business acumen with profit margin and job costing expertise.
• Proficient in Microsoft Office, dispatch/EPR software; ability to learn new systems.
• Excellent problem‑solving and conflict‑management abilities.
• Detail‑oriented, highly organized, able to handle multiple tasks.
• Valid driver’s license and willingness to work nights, weekends and holidays.

Benefits

CoolSys offers a competitive salary ranging from $84,500 to $139,000 annually along with a comprehensive benefits package that includes medical, dental, vision and prescription coverage, paid vacation, holidays and a floating holiday, a 401(k) with company match, company‑sponsored life insurance with optional AD&D and disability coverage, tuition reimbursement, employee discounts on vehicles, hotels, theme parks and select cell phone bills, pet insurance, a legal plan, and ID‑theft protection.

• Competitive salary $84,500‑$139,000 annually with comprehensive benefits including medical, dental, vision, 401(k) match, life insurance, tuition reimbursement, employee discounts, pet insurance, legal and ID‑theft protection.

Training + Development

Interview process

Visa Sponsorship

Security clearance