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Assistant Community Manager
Preferred Apartment Communities
Oversee leasing, resident services, and property operations for a Class A community.
2d ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Tampa, FL
Onsite
Company Size
- Employees
Service Specialisms
Property Management
Real Estate Investment
Multifamily Housing Operations
Sustainability Services
Environmental, Social & Governance (ESG) Reporting
Sector Specialisms
Multifamily Housing
Retail
Real Estate Financing
Grocery Anchored Shopping Centers
Class A Multifamily Properties
Role
What you would be doing
maintenance requests
invoice processing
rent collection
property inspection
lease management
eviction filing
- File all maintenance requests in apartment files.
- Write up all maintenance requests upon receipt.
- Match invoices with delivery ticket and put in payables’ file and enter all invoices into database.
- Verify vendor statements and billing discrepancies.
- Schedule move-ins to minimize rent loss.
- Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Pick up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.
- Prepare and deliver demand letters no later than the ninth of each month and inform manager. Prepare late rent reminders per your market qualifications as specified in the lease.
- Submit Invoice List and invoices to manager for approval.
- Consistently follow key control system, including, but not limited to, nightly back up of the system.
- Review monthly general inspection report with manager and participate in improvement efforts.
- File all dispossessory for delinquent rent through the office of the County Clerk on the tenth of the month or through designated eviction service.
- Notify manager of any delinquent rent and prepare and deliver late rent letters to those residents.
- Attend managers meeting whenever the General Manager is unable to attend.
- Call the answering service as necessary for messages and follow up on all messages.
- Collect and bank stamp all rent checks daily and enter into database.
- Bill residents for any miscellaneous charges such as utility charges. Follow-up on collection.
- Follow up with all prospects by phone and in writing pursuant to PAA’s procedures.
- Make deposits daily at specified bank office. Operate night drop box when necessary.
- Participate in grounds walk once per quarter.
- Monitor cash receipts book.
- Stays current on relevant market issues and competitive information.
- Maintain a minimum of 20% conversion ratio of total traffic.
- Lease apartments to qualified prospects using product knowledge, closing techniques, professionalism, and poise while building rapport with the customer.
- Review monthly financial reports and supporting data with General Manager.
- Assume supervisory responsibilities in the absence of the General Manager.
- Verify applications and process files quickly through phone calls, correspondence and computer software. Submit to manager for approval prior to move-in
- Complete verification process in a timely manner. Notify applicant verbally and in writing within 24 hours if application is denied.
- Make suggestions that will maximize revenue and cash flow.
- Visually inspect apartments for move-ins, move-outs, special resident requests, and turnkey inspections and follow through with any concerns.
- Receive and acknowledge resident notices and prepare files. Collect any early termination fees.
- Follow-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
- Schedule and inspect apartments for turnkey service.
- Collect money from laundry room following coin collection procedures, be sure two associates collect and count cash. Deposit money the same day it is collected.
- Maintain a deposit log.
- Accurately type all paperwork needed and enter lease agreement and any other forms into database before submitting lease files for verification.
- Process all paperwork and set up file for move-in.
- Escort prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
- Notify resident in writing and by phone of a returned check. If payment is not received within 24 hours, post demand on resident’s door and file dispossessory with County Clerk or eviction service. Keep managers informed on status of dispossessory.
- Respond promptly, with a positive, helpful, and courteous attitude, to all walk-in and telephone prospects. Enter all walk-in and phone traffic into database daily. Respond to internet leads
What you bring
leasing
driver's license
transportation
social media
mail handling
- Multi-family leasing experience preferred.
- Valid driver's license (free from major moving violations) and dependable transportation.
- Social media marketing experience preferred.
- Open mail and date stamp invoices daily.
- 13 paid holidays plus 3 floating holidays and paid volunteer day
- Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
- Company-paid employee assistance, mental health, and wellness programs
- Educational Assistance Program (tuition and certifications)
- 401k with exceptional employer match
- Generous PTO program
- Associate Apartment Discount
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Interview process
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People also searched
Company
Overview
2008 Founded
Year Established
The company was established in 2008 as a foundational step in its journey to become a key player in real estate investment.
- Primarily invests in and manages high-quality multifamily communities and commercial properties across the U.S.
- Successfully built a diverse portfolio focused on long-term value and attractive returns for investors.
- Portfolio spans multifamily apartments, shopping centers, and office buildings in key U.S. markets.
- Business model revolves around acquiring, owning, and managing real estate with an emphasis on growth and sustainability.
- Known for its hands-on approach to property management and high operational standards.
- Deep expertise in the residential sector has positioned it as a key player in multifamily housing across major metropolitan areas.
- Expanded its reach, securing numerous high-profile investments in both residential and commercial markets.
- Integrity and Transparency
- Respect and Teamwork
- Excellence in Service
- Passion for Performance
- Commitment to Innovation
2050
Net-Zero Target
They aim to achieve net-zero carbon emissions by this year, demonstrating a long-term commitment to sustainability.
- Focus on energy-efficient building operations, water conservation, and waste reduction.
- The company invests in sustainability initiatives that reduce environmental impact while improving property performance.
- Ongoing efforts to incorporate renewable energy solutions into new and existing properties.
- Development of green-certified buildings to enhance environmental sustainability.
Growing female executives
Percentage of female executives in leadership roles
Reflects the company's commitment to gender diversity and equal representation in leadership positions.
- The company is dedicated to fostering a diverse and inclusive workplace where everyone is respected and valued.
- Ongoing initiatives to ensure equal opportunities for employees across all demographics.
- Regular employee training on inclusivity and awareness.
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