Early Intervention Officer

Description

• Working with residents experiencing low-level rent arrears (up to £500) to agree practical, realistic actions
• Supporting residents to make or manage Universal Credit claims
• Identifying early risks and working with Housing Officers to put the right support in place
• Helping residents understand rent payments, service charges, and budgeting
• Signposting residents to specialist money advice and support services
• Keeping accurate case notes and monitoring outcomes
• Providing pre-tenancy and early tenancy support to new residents

Requirements

• Basic IT skills (Microsoft Office / databases)
• Confidence handling sensitive conversations around money and wellbeing
• Good organisation skills and the ability to manage a varied workload
• Strong communication and interpersonal skills
• Experience working in a customer-facing or support role

Benefits

• The chance to develop practical skills in housing, income, and tenancy sustainment
• Flexibility, including occasional evening or weekend visits
• Insight into wider housing services and future career opportunities
• A supportive and collaborative team environment
• The opportunity to make a real difference in residents’ lives

Training + Development

Interview process

Visa Sponsorship

Security clearance