Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm

Description

• Provide live support during warrant activity and proactively escalate any barriers to completion.
• Identify and respond to operational pinch points to drive positive, real-time job outcomes.
• Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
• Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
• Liaise with customers to communicate changes to scheduled appointments and manage expectations.
• Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.

Requirements

• Tech-savvy with the ability to quickly learn internal systems and tools
• Proven experience in a fast-paced scheduling, field operations, or contact centre role
• Strong communication and customer service skills
• A natural collaborator who can influence and support both internal teams and external contractors
• Confident decision-making and the ability to remain calm under pressure

Benefits

Compensation: £25,000 - £26,000 / year

• Learning and development opportunities
• Death in service and critical illness cover
• Enhanced paternity, maternity and adoption policies
• 3 days additional annual leave if you get married/civil partnership etc.
• 24 days annual leave + bank holidays
• Appointment allowance
• Company sick pay (subject to length of service)
• Holiday buy – up to 5 additional days
• New modern facilities
• Day off on your birthday
• Employee Assistance Programme
• Refer a friend payment
• Annual salary review
• Long service recognition

Training + Development

Interview process

Visa Sponsorship

Security clearance