Relief Worker

Description

• Inspiring and motivating customers to meet agreed outcomes and develop life skills
• Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
• Support the delivery of the referral process for new customers
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
• Assisting in the planning and delivery of a range of personalised support and move-on plans
• Assisting with the delivery of a range of group work sessions
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
• Supporting customers to be financially independent through budgeting plans and maximising income
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
• Assist in collating and submitting information returns on funding, health & safety, and performance
• Carry out day-to-day administration and operational duties
• Assisting customers with day-to-day support and tenancy-related matters
• Use the Lone Worker system as and when necessary
• Supporting customers to be ‘tenancy ready’, enabling successful move on
• Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
• Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Clean and prepare customer rooms as appropriate
• Signposting customers to appropriate external support services, such as food banks and other community resources
• Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
• Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking
• Act as point of contact on the phone, reception, and deal with a range of enquiries
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
• Assisting in the promotion of customer involvement and consultation

Requirements

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
• Able to use initiative and have confidence to make decisions
• Experience of working with vulnerable and diverse customer groups or individuals with complex needs
• Excellent team player who can work flexibly to meet business requirements
• Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse
• Excellent communication skills both written and verbal
• Experience of working in a team and communicating positively with other people
• Approachable with a positive attitude
• Flexibility to cover shifts, sometimes at short notice
• Basic administrative and IT skills maintain records
• Experience of being able to organise tasks and plan accordingly whilst dealing with people

Benefits

• Deliver your role in line with Riverside company values – “Our Riverside Way”
• Investment in your learning, personal development and technology
• Competitive pay & generous pension

Training + Development

Interview process

Visa Sponsorship

Security clearance