Inspiring and motivating customers to meet agreed outcomes and develop life skills
Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
Support the delivery of the referral process for new customers
Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
Assisting in the planning and delivery of a range of personalised support and move-on plans
Assisting with the delivery of a range of group work sessions
Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
Participate in team meetings, attend regular supervisions and reflecting practice sessions
Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
Supporting customers to be financially independent through budgeting plans and maximising income
From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Assist in collating and submitting information returns on funding, health & safety, and performance
Carry out day-to-day administration and operational duties
Assisting customers with day-to-day support and tenancy-related matters
Use the Lone Worker system as and when necessary
Supporting customers to be ‘tenancy ready’, enabling successful move on
Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
Clean and prepare customer rooms as appropriate
Signposting customers to appropriate external support services, such as food banks and other community resources
Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking
Act as point of contact on the phone, reception, and deal with a range of enquiries
Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
Assisting in the promotion of customer involvement and consultation
Requirements
vulnerable groups
complex needs
initiative
teamwork
communication
flexibility
An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
Able to use initiative and have confidence to make decisions
Experience of working with vulnerable and diverse customer groups or individuals with complex needs
Excellent team player who can work flexibly to meet business requirements
Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse
Excellent communication skills both written and verbal
Experience of working in a team and communicating positively with other people
Approachable with a positive attitude
Flexibility to cover shifts, sometimes at short notice
Basic administrative and IT skills maintain records
Experience of being able to organise tasks and plan accordingly whilst dealing with people
Benefits
Deliver your role in line with Riverside company values – “Our Riverside Way”
Investment in your learning, personal development and technology
Competitive pay & generous pension
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
company will not sponsor visas; riverside is surrendering its sponsorship licence and cannot provide sponsorship for existing or new candidates.
Security clearance
Information not given or found
Company
Overview
Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
Culture + Values
We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.
Environment + Sustainability
Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.
Inclusion & Diversity
Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.