IT Service Architect at Sse Plc in Reading, England, United Kingdom | GBP50,100-75,100 | Kablio

Role

Description

service architecture

it governance

vendor integration

standards development

kpi reporting

stakeholder advocacy

Linking the Service Value Chain: Play a pivotal role in linking together various elements of the service value chain, including but not limited to: Service Design, Service Continuity Management, Availability Management, Capability and Performance Management, Risk Management, Service Catalogue Management, Service Configuration Management, Service Level Management, Portfolio Management, Service Financial Management. Develop a target architectural model for IT Services that reflects evolving business needs, alongside streamlining various standards and associated processes into a seamless enterprise-wide governance model. Develop the associated architectural roadmap, suitable for phased implementation and ongoing continual improvement.
Governance of IT Service Management Standards: Play an active role in enterprise-wide governance by assuring service design(s) and domain solution architecture(s) against the required IT Service Management standards, supporting the management and resolution of any design issues as they arise. Create key performance indicators and report on overall adherence to the standards, highlighting any potential Service Management related risks, impacts and areas for improvement as appropriate.
Service Architecture Advocacy, Support and Guidance: Establish and maintain strong relationships with stakeholders, including advocating Operational and Service Excellence via the adoption of IT Service Standards. Facilitation of community of practice sessions and engagement events. Provide support, guidance and advice to Product, Architectural and Service Delivery Teams in relation to Service Architecture.
Vendor Integration and Onboarding: Work cross functionally to support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management eco-system; enabling a seamless experience across the service and ‘single pane of glass’ (i.e. single, unified dashboard) that can be used to both enhance collaboration, performance and the overall ‘digital experience’.
Service Management Architectural Standards for IT Services: Lead the facilitation required to define, design and develop the Service Management architectural standards for IT Services; working collaboratively with a wide range of stakeholders from across the enterprise to identify all elements required to effectively manage service delivery across the full-service lifecycle, ensuring that dependencies and underpinning aspects are incorporated.

Requirements

service architecture

issue resolution

servicenow

csdm

siam

strategic thinking

Deep understanding of Service Architecture & Service Design components
Ability to effectively manage challenge / issue resolution with a positive and flexible attitude
Understanding of Service Management Data Models and Taxonomy (e.g. CSDM, TBM), with knowledge of Service Management Tooling (e.g. ServiceNow)
Understanding of Service Management frameworks and Service Management and Integration (SIAM) principles
Ability to understand the long-term ("big picture") business strategy and goals, along with short-term perspectives of situations

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

successful candidates must complete a criminality check and a credit check before starting work.

Company

Overview

SSE is a pioneering force in the energy sector, committed to delivering sustainable energy solutions.
Founded with a vision to revolutionize the energy landscape, SSE has grown into a major player in both energy generation and infrastructure development.
With a focus on wind, solar, and other renewable energy sources, SSE has consistently led the way in sustainable energy production.
The company is known for undertaking large-scale projects, including renewable energy plants and energy transmission networks.
SSE also plays a significant role in infrastructure development, working across multiple sectors including utilities, transport, and commercial sectors.
A standout achievement for SSE was the completion of one of the largest offshore wind farms in Europe.
The company’s dedication to reducing carbon emissions and contributing to the global shift toward clean energy is evident in its portfolio of green projects.
SSE’s expansion into international markets has further solidified its position as a leader in the renewable energy space.

Culture + Values

We value integrity, responsibility, and a focus on delivering results.
We work together with a sense of urgency, accountability, and transparency.
We take pride in being responsible stewards of our customers' needs and resources.
We have a culture of continuous improvement and value the feedback from all stakeholders.
We encourage innovation and challenge conventional thinking to drive progress.
Safety is our top priority and integral to everything we do.

Environment + Sustainability

Net Zero 2050

Carbon Neutrality Target

Commitment to achieving net zero emissions by the year 2050.

60% Reduction by 2030

Carbon Intensity Goal

Aims to reduce carbon intensity by 60% from 2020 levels by 2030.

£2Billion Invested

Green Energy Investment

Over £2 billion has been invested in green energy solutions.

Plans to significantly increase renewable energy capacity, focusing on offshore wind and low-carbon technologies.
Targets becoming a leader in the transition to a low-carbon economy, focusing on reducing environmental impact across its operations.

Inclusion & Diversity

40% Target

Female Leadership Representation

Committed to achieving 40% female representation in senior leadership roles by 2030.

Female Apprentices

Apprenticeship Programs

Initiatives to increase female representation through targeted apprenticeship programs in energy sectors.

The company actively promotes equal opportunities and diverse talent across all its business functions.
The company tracks and reports on gender balance across all levels, with a focus on increasing female representation in engineering and technical roles.

Articles

Our businesses

Energy solutions

SSE plc Wikipedia

SSE Renewables Wikipedia

Role

Description

service architecture

it governance

vendor integration

standards development

kpi reporting

stakeholder advocacy

Linking the Service Value Chain: Play a pivotal role in linking together various elements of the service value chain, including but not limited to: Service Design, Service Continuity Management, Availability Management, Capability and Performance Management, Risk Management, Service Catalogue Management, Service Configuration Management, Service Level Management, Portfolio Management, Service Financial Management. Develop a target architectural model for IT Services that reflects evolving business needs, alongside streamlining various standards and associated processes into a seamless enterprise-wide governance model. Develop the associated architectural roadmap, suitable for phased implementation and ongoing continual improvement.
Governance of IT Service Management Standards: Play an active role in enterprise-wide governance by assuring service design(s) and domain solution architecture(s) against the required IT Service Management standards, supporting the management and resolution of any design issues as they arise. Create key performance indicators and report on overall adherence to the standards, highlighting any potential Service Management related risks, impacts and areas for improvement as appropriate.
Service Architecture Advocacy, Support and Guidance: Establish and maintain strong relationships with stakeholders, including advocating Operational and Service Excellence via the adoption of IT Service Standards. Facilitation of community of practice sessions and engagement events. Provide support, guidance and advice to Product, Architectural and Service Delivery Teams in relation to Service Architecture.
Vendor Integration and Onboarding: Work cross functionally to support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management eco-system; enabling a seamless experience across the service and ‘single pane of glass’ (i.e. single, unified dashboard) that can be used to both enhance collaboration, performance and the overall ‘digital experience’.
Service Management Architectural Standards for IT Services: Lead the facilitation required to define, design and develop the Service Management architectural standards for IT Services; working collaboratively with a wide range of stakeholders from across the enterprise to identify all elements required to effectively manage service delivery across the full-service lifecycle, ensuring that dependencies and underpinning aspects are incorporated.

Requirements

service architecture

issue resolution

servicenow

csdm

siam

strategic thinking

Deep understanding of Service Architecture & Service Design components
Ability to effectively manage challenge / issue resolution with a positive and flexible attitude
Understanding of Service Management Data Models and Taxonomy (e.g. CSDM, TBM), with knowledge of Service Management Tooling (e.g. ServiceNow)
Understanding of Service Management frameworks and Service Management and Integration (SIAM) principles
Ability to understand the long-term ("big picture") business strategy and goals, along with short-term perspectives of situations

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

successful candidates must complete a criminality check and a credit check before starting work.

Company

Overview

SSE is a pioneering force in the energy sector, committed to delivering sustainable energy solutions.
Founded with a vision to revolutionize the energy landscape, SSE has grown into a major player in both energy generation and infrastructure development.
With a focus on wind, solar, and other renewable energy sources, SSE has consistently led the way in sustainable energy production.
The company is known for undertaking large-scale projects, including renewable energy plants and energy transmission networks.
SSE also plays a significant role in infrastructure development, working across multiple sectors including utilities, transport, and commercial sectors.
A standout achievement for SSE was the completion of one of the largest offshore wind farms in Europe.
The company’s dedication to reducing carbon emissions and contributing to the global shift toward clean energy is evident in its portfolio of green projects.
SSE’s expansion into international markets has further solidified its position as a leader in the renewable energy space.

Culture + Values

We value integrity, responsibility, and a focus on delivering results.
We work together with a sense of urgency, accountability, and transparency.
We take pride in being responsible stewards of our customers' needs and resources.
We have a culture of continuous improvement and value the feedback from all stakeholders.
We encourage innovation and challenge conventional thinking to drive progress.
Safety is our top priority and integral to everything we do.

Environment + Sustainability

Net Zero 2050

Carbon Neutrality Target

Commitment to achieving net zero emissions by the year 2050.

60% Reduction by 2030

Carbon Intensity Goal

Aims to reduce carbon intensity by 60% from 2020 levels by 2030.

£2Billion Invested

Green Energy Investment

Over £2 billion has been invested in green energy solutions.

Plans to significantly increase renewable energy capacity, focusing on offshore wind and low-carbon technologies.
Targets becoming a leader in the transition to a low-carbon economy, focusing on reducing environmental impact across its operations.

Inclusion & Diversity

40% Target

Female Leadership Representation

Committed to achieving 40% female representation in senior leadership roles by 2030.

Female Apprentices

Apprenticeship Programs

Initiatives to increase female representation through targeted apprenticeship programs in energy sectors.

The company actively promotes equal opportunities and diverse talent across all its business functions.
The company tracks and reports on gender balance across all levels, with a focus on increasing female representation in engineering and technical roles.

Articles

Our businesses

Energy solutions

SSE plc Wikipedia

SSE Renewables Wikipedia