Director, Order Management***Directeur(rice), Gestion des commandes

Description

• Develop a short- and long-term strategy and deployment plan, that focuses on customer engagement, capability building and cross-functional collaboration & process excellence.
• Facilitate communities of practice and knowledge sharing forums to ensure cross-functional alignment to new ways of working.
• Develop customer facing supply chain strategies, approaches and capabilities, such as CPFR, that enable alignment of IPEX and our customers supply chains. Where applicable, ensure data synchronization with customers using industry standards.
• Lead change management efforts across sales, IT, Supply Chain, and Finance to ensure successful adoption of new order processes and systems.
• Implement a continuous improvement culture with root cause analysis of issues and clear actions.
• Drive best-in-class analytics capabilities to anticipate service and lead time challenges.
• Support and lead other business solutions that are introduced to improve customer service and/or operational efficiency, (ie CRM, PIM, Customer Portal/Agent Portal)
• Leverage business process management techniques (e.g., process mapping, gap analysis and Lean Six Sigma principles) to identify and prioritize areas of improvement across the order management and other dependant functions.
• Enable data-driven decision making across order management.
• Lead the process re-design of order management, to standardize processes where applicable, and best leverage SAP.
• In partnership with IT, develop the digital strategy for order management.
• Implement rigorous daily order management routines across the organization.
• Implement robust SAP process, capabilities and ways of working across the Order Management function.
• Ensure there are clear metrics across all key performance indicators (KPIs) to ensure strong performance management.
• Ensure cross-functional process integration to support effective order management flow.
• Design and implement people capability requirements, to support Order Management into the future.
• Lead the development of order management systems, processes and resources to reduce cycle times through increased automation and application of digital technologies.
• Implement robust OTC related data governance and audit processes.

Requirements

• University degree in a Business-related discipline, Supply Chain Management, Operations or related field required. Master’s degree preferred.
• 5+ years’ experience leading cross-functional teams across multiple regions
• 10+ years of experience in various Order-To-Cash disciplines, working in top tier companies, in their respective field
• Deep understanding of SAP OTC functionality
• Lean 6 Sigma (L6S) or Lean Management System (LMS) certified. Demonstrated success in implementing continuous improvement programs.
• The ideal candidate will have led a full SAP S/4HANA OTC implementation on the business side, including process mapping, change management, and post go-live optimization
• Experience in digital OTC process and practices.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance