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Home Delivery Manager | Retail | ACE Hardware UAE
Al-Futtaim
Manage and oversee last‑mile home delivery operations, logistics and customer service.
7d ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Dubai, Dubai, United Arab Emirates
Onsite
Company Size
44,000 Employees
Service Specialisms
Retail
Automotive
Financial Services
Real Estate
Construction
Engineering
Design
Property Development
Sector Specialisms
Automotive
Financial Services
Health
Real Estate
Retail
Education
Aftersales & Logistics
Power & Marine
Role
What you would be doing
job allocation
mis reporting
kpi review
complaints system
last mile
asset protection
- Direct Customer Service Assistants to achieve deliverables leading to efficient delivery and assembly service.
- Optimize job allocation to minimize lead times and interact with other departments for smooth operations.
- Conduct MIS reporting and troubleshooting.
- Manage the Home Delivery Area to maximize storage space and delivery time efficiencies.
- Review and monitor daily and monthly KPIs, analyze reports and create actions to achieve goals.
- Raise the company’s visibility of competitors through periodic monitoring of the local market.
- Take initiatives for better customer experience and ensure cost savings.
- Maintain quality service with external suppliers, including periodic home visits to verify satisfaction.
- Develop and monitor the customer complaints system and logs to improve overall service.
- Develop and maintain policies for a safe loading bay and desk area environment, including fire safety.
- Coordinate with EIT to implement last mile operation projects and best practices.
- Support Duty Management in conjunction with the store management team to ensure adequate support and coverage for co-workers and customers.
- Ensure maintenance of essential equipment is performed and equipment is in good working order.
- Implement last mile operations in new locations as the portfolio grows.
- Safeguard Home Delivery assets and minimize losses due to theft or administrative irregularities.
What you bring
3-4 years
customer-facing
incident management
resource planning
business degree
leadership
- Minimum of 3-4 years experience in a similar role with strategic, analytical, and tactical abilities.
- Exceptional customer-facing skills and in-depth knowledge of escalation procedures and incident management.
- Operational ability in a large-scale, diverse environment with experience in resource planning.
- Strong organizational skills and the capacity to manage multiple priorities efficiently.
- Degree graduate in Business Administration, Supply Chain Management, or E-commerce.
- Proficiency in leading both physical and virtual teams and dealing with third-party service providers.
- Ability to lead and train junior team members while maintaining a proactive attitude.
- Excellent verbal and written communication skills with experience in customer service delivery.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
AED 11.4 bn
Annual Revenue
The company generates billions of dirhams annually, highlighting its significant regional economic impact.
30 Brands
Automotive Portfolio
Showcasing the company's extensive automotive presence across multiple countries in MENA and Asia.
300+ Stores
Retail Network
Highlighting the extensive retail operations that bring global brands to local markets.
- Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries.
- It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions.
- Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs.
- Financial services include insurance, broking, and consumer financing across the region.
- Health segment delivers modern clinics and patient-centric care solutions.
- Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges.
- The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.
- Customer obsession: We put the customer at the center of everything we do.
- Integrity: We act with honesty and integrity in everything we do.
- Innovation: We constantly seek new ways to improve and innovate.
- Excellence: We are committed to delivering excellence in all our operations.
- Sustainability: We are focused on creating a better future for all by delivering sustainable solutions.
2050
Net Zero Emissions Target
Commitment to achieving net-zero emissions by a specific year, reflecting long-term sustainability goals.
- Expanding the portfolio of sustainable products and services across industries.
- Improving energy efficiency across operations.
- Minimizing waste and promoting recycling in all facilities.
- Implementing green building initiatives in all new developments.
- Gender Diversity: Increased focus on balancing gender representation in leadership roles.
- Workplace Inclusion: Initiatives aimed at fostering a more inclusive work environment for all employees.
- Employee Resource Groups: Support for various employee-led groups that focus on diverse needs and communities.
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