Support Technician - Tier 1
Opw Global
Provide first-level technical support for car wash systems via phone and remote tools.
13 days ago ago
Junior (1-3 years)
Full Time
Bethlehem, PA
Onsite
Company Size
1,000 Employees
Service Specialisms
Engineering
Construction services
Project Management
Consulting
Design
Technical Services
Sector Specialisms
Chemical & Industrial
Transportation
Retail Fueling
Clean Energy Solutions
LPG (Liquefied Petroleum Gas)
Alternative Fuels (Hydrogen, LPG, Cryogenic Liquids)
Railcar and Transport Tank Truck Equipment
Tank Monitoring Systems
Role
What you would be doing
schedule adherence
problem identification
time management
attendance
overtime
team support
- Follows schedule set forth by management.
- Identifies problem and course of action within time limit set by call priority.
- Attendance/Punctuality/Overtime - Consistently at work and on time; ensures management is informed when absent or tardy, completes scheduled shifts. Works overtime when requested.
- Contributes to support team effort by accomplishing related results as needed.
What you bring
troubleshooting
customer service
communication
training
overtime
travel
- Available to work weekends and holidays on a rotating schedule.
- Technical Skills – Identifies and resolves problems in a timely qualified manner. Strives to build knowledge base. Shares expertise with others.
- Available to work overtime as call volume demands.
- Good communication skills.
- Oral/Written Communication – Speaks/Writes effectively in all situations.
- Maintain a professional and positive demeanor while in the call center or away on company business.
- Ability to train others.
- Ability to travel over night when called upon.
- Notifies Floor Manager if COA hasn’t been achieved within allowable time limit.
- Troubleshooting Skills – Ability to identify root causes and problem resolution by identifying the problem, identifying the causes, identifying the solution.
- Customer Service – Empathizes with the client’s problem, and conveys a helpful attitude in all interactions. Demonstrated ability to handle direct customer interaction professionally.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Over 30 countries
Global Presence
Strong presence across international markets.
- Founded with a vision to provide innovative fluid handling solutions for diverse industries.
- Has become a market leader in fuel management and distribution systems, with a global presence.
- Specializes in creating solutions for petroleum, chemical, and other industrial fluid systems.
- Known for developing advanced fuel dispensing systems, tanks, and accessories that enhance operational efficiency.
- Key projects include building systems for airports, fuel stations, and large-scale industrial facilities.
- Works across multiple industries, providing customized solutions to meet specific operational needs.
- Focus on cutting-edge technology and safety features for both private and commercial sector projects.
- Customer Satisfaction: Our focus on customer satisfaction drives everything we do.
- Innovation: We continuously strive for innovation in our products, processes, and services.
- Quality: OPW’s products and services are known for superior quality.
- Integrity: We operate with integrity, fairness, and transparency in all aspects of our business.
- Safety: Safety is a core value, ensuring a safe and healthy environment for employees, customers, and communities.
- Teamwork: We collaborate across functions to achieve our goals and share in our success.
Net Zero by 2050
Climate Commitment
Achieving net zero emissions across global operations by 2050 through comprehensive sustainability initiatives.
- Focuses on creating environmentally-friendly solutions, including products that reduce energy consumption.
- Optimizes manufacturing processes for energy efficiency, consequently lowering energy consumption across facilities.
- Implements waste-reduction initiatives, enhancing recycling and reusing materials throughout operations.
- Invests in water conservation technologies to minimize water usage in manufacturing processes.
- Actively works to improve gender diversity across all levels, with a focus on promoting more women in leadership roles.
- Provides equal opportunities for advancement and development to all employees, regardless of gender or background.
- Fosters an inclusive workplace where diverse perspectives are encouraged and valued.
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