Description

• Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster
• May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
• Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
• Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
• Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
• Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
• Daily review of compliance tasks and all job tasks are completed on time
• Manages Customer Service issues and complaints, documenting actions and resolution
• Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Requirements

• Experience do you have with customer interaction and conflict resolution
• Personal time management and organizational skills
• Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work
• Dependable and adaptable to operate within a fast-paced work environment
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• High school diploma/GED required
• Proficient at using Microsoft Office, Outlook, CRM software
• Ability to manage highly confidential information
• Understanding of all company cycle times and SLAs required for each job and phase
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
• Strong verbal and written communication skills
• IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
• Sitting for long periods of time while using office equipment such as computers, phones etc.
• Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required
• Exceptional Customer Service skills
• 1-3 years of Xactimate experience required- proficient use Xactimate 28
• Bachelor's Degree or applicable experience preferred, work experience will be considered
• Strong problem-solving skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance