Resident Liaison Officer

Description

• Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes.
• Handle concerns, complaints and queries professionally, ensuring resident satisfaction.
• Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made.
• Act as the primary point of contact for residents throughout the works programme.
• Arrange and attend resident consultation meetings, home visits, and pre-start appointments.
• Ensure all communication and documentation aligns with health & safety, legal and client requirements.
• Collaborate closely with site managers, operatives and client representatives to support smooth project delivery.
• Maintain accurate records of resident interactions, feedback and agreed actions.

Requirements

• Excellent written and verbal communication skills with a calm, approachable manner.
• Highly organised, proactive and solution-focused.
• Strong empathy and the ability to support vulnerable individuals with professionalism and care.
• Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction.
• Full UK driving licence (essential).
• Awareness of challenges faced by residents with dementia or other cognitive impairments.
• Confident working collaboratively with site teams and clients.

Benefits

• 1 paid volunteer day
• Company vehicle + fuel card (business use)
• Opportunities for development and progression across Axis CLC
• Pension scheme and life assurance
• Perkbox (discounts, perks & wellbeing offers)
• 25 days’ holiday + bank holidays
• £2000 refer-a-friend bonus after the referee passes probation
• A competitive salary package

Training + Development

Interview process

Visa Sponsorship

Security clearance