Fire Alarm Technician Lead

Description

• Use pressure washing equipment, scrapers, and degreasers to effectively remove grease and maintain system performance.
• Collaborate with project managers to plan and execute installation and maintenance projects.
• Identify opportunities for improving technical processes and service delivery.
• Implement and enforce quality control procedures for both fire safety systems and kitchen exhaust system cleaning, ensuring all work meets safety and regulatory requirements.
• Review weekly job schedules and ensure all field technicians are equipped with the necessary tools and supplies.
• Travel to customer sites as needed to perform quality checks on field technicians’ work and address customer complaints.
• Maintain accurate records of service activities, including installation reports, maintenance logs, and cleaning activities.
• Collaborate with other departments to enhance operational efficiency and effectiveness.
• Respond to on-call tasks and handle vehicle-related emergencies, including facilitating repairs and purchasing job-related equipment.
• Stay updated on industry trends, codes, and regulations, ensuring compliance across all technical and cleaning tasks.
• Check schedules, manage supplies and equipment for field technicians, and coordinate daily activities to align with operational goals.
• Perform and supervise the cleaning of kitchen exhaust systems, including fans, ducts, filters, and hoods.
• Act as the primary technical contact for customers, addressing inquiries, providing technical support, and ensuring high levels of customer satisfaction.
• Supervise, train, and mentor a team of technicians, providing ongoing coaching and support to ensure high performance and professional growth.
• Oversee the installation, maintenance, and repair of fire alarm systems, sprinkler systems, and other fire safety equipment, ensuring compliance with industry standards and company policies.
• Prepare and present detailed reports on project progress, system performance, and any issues or recommendations for improvement.

Requirements

• Prior experience working in a customer-facing role and managing multiple projects simultaneously.
• Minimum of 5 years of experience in fire and safety systems installation, maintenance, and repair, with a proven track record of leading technical teams.
• Proficiency with relevant technical tools and equipment, including pressure washers, scrapers, and degreasers.
• Basic mechanical aptitude and the ability to handle job-related equipment and repairs.
• Strong knowledge of fire safety regulations, system components, and troubleshooting techniques.
• Physically fit, with the ability to climb ladders, kneel on the floor, and perform physically demanding tasks.
• Relevant industry certifications (e.g., NICET certification, Fire Alarm Systems Technician) are highly desirable.
• Must be drug-free and undergo pre-employment drug testing.
• Associate’s or Bachelor’s degree in Fire Protection Engineering, Electrical Engineering, or a related field.

Benefits

• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Potential for a sign-on bonus
• Employee Ownership Program
• 7 Paid Holidays annually
• Company vehicle with maintenance care and fuel card, excluding Helper roles
• Company-paid training programs and on-the-job training.
• Weekly paychecks
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• Uniform and boot allowance
• Pay progression based on performance and NICET certification advancement
• Tele-health services if healthcare coverage is elected
• Flexible schedule to accommodate nighttime and daytime work as needed.
• Company cell phone and IT tools

Training + Development

Interview process

Visa Sponsorship

Security clearance