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Bone Dry Roofing

Customer Service Representative**

Company logo
Bone Dry Roofing
Specializes in residential and commercial roofing, offering installation, repair, and maintenance services.
Handle inbound/outbound calls, assist customers, schedule appointments, provide support.
9d ago
$15 - $17
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
St Louis, MO
Field
Company Size
500 Employees
Service Specialisms
Residential Roofing
Commercial Roofing
Roof Repair & Maintenance
Insulation
Gutters & Downspouts
Masonry
Siding
Soffit & Fascia
Sector Specialisms
Residential
Commercial
Multi-family
Roof Repair
Roof Replacement
Roof Maintenance
Asphalt Roofing
Energy Efficient Shingles
Role
What you would be doing
crm maintenance
dns management
software use
call handling
client relations
active listening
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
  • Answering calls from customers with complaints, or other issues with products or services and directing to appropriate team lead to address.
  • Your primary responsibility is to represent Bone Dry Roofing, Inc with the highest degree of professionalism, punctuality, and integrity while providing our customers with respect, honesty, and the highest level of customer service.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
  • Participating in ongoing training and other learning opportunities to expand knowledge of position, company's products and services.
  • Adhering to all company policies and procedures
  • Engaging in active listening with callers, confirming or clarifying information and diffusing clients, as needed.
  • Utilizing software, databases, scripts, and tools appropriately.
What you bring
crm
typing
high school
2-3 years
customer service
multitask
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Understanding of company products, services, and policies.
  • Detail-oriented. in fast paced environment.
  • Active listening, verbal, and written communication skills, including a professional phone voice.
  • Accurate data-entry and typing skills.
  • Adaptability and accountability
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • High School Diploma or equivalent
  • Strong and accurate typing skills
  • Language proficiency
  • Ability to multi-task
  • Two-to-three years call center experience with telephone systems and technology
  • Exceptional customer service aptitude.
Benefits
  • Hourly compensation range of $15-$17 commensurate with experience
  • PTO, Vacation & Holidays
  • Company paid Life Insurance
  • 401(k) Plan
  • Medical, Vision, and Dental Insurance
  • Company paid short-term disability
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1989
Year Founded
The company was established in 1989, marking the beginning of its trusted presence in the roofing industry.
  • Quickly rose as a trusted name in the roofing industry.
  • Offers services ranging from installation and repair to ongoing maintenance for both homes and businesses.
  • Known for using high-quality materials and cutting-edge techniques to deliver reliable, long-lasting solutions.
  • Covers a wide range of services from roof replacements to complex storm damage repairs and inspections.
  • Has successfully worked on a diverse array of projects, including both large-scale commercial buildings and custom residential homes.
  • Maintains a strong reputation for customer satisfaction, having earned multiple industry accolades over the years.
  • Operates across multiple states, continuing to expand its reach and services while retaining a local, personalized touch.
  • Committed to craftsmanship, ensuring that every project is completed to the highest standards.
Culture + Values
  • They take pride in delivering quality workmanship with every project.
  • They are committed to providing customers with dependable service and unmatched expertise.
  • They are a company driven by their values, integrity, and dedication to their craft.
  • Their team is built on trust, respect, and collaboration to deliver exceptional results.
  • They continuously work to improve their processes, skills, and services to meet the ever-evolving needs of their clients.
Environment + Sustainability
2035
Net Zero Emissions Target
Aim to achieve net zero emissions by a specific year.
  • Reduce environmental footprint through efficient roofing practices.
  • Use sustainable materials and eco-friendly roofing solutions.
  • Committed to reducing waste and recycling materials.
  • Continuously evaluate and implement green initiatives.
Inclusion & Diversity
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