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Customer Service Representative**
Bone Dry Roofing
Specializes in residential and commercial roofing, offering installation, repair, and maintenance services.
Handle inbound/outbound calls, assist customers, schedule appointments, provide support.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
Answering calls from customers with complaints, or other issues with products or services and directing to appropriate team lead to address.
Your primary responsibility is to represent Bone Dry Roofing, Inc with the highest degree of professionalism, punctuality, and integrity while providing our customers with respect, honesty, and the highest level of customer service.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
Participating in ongoing training and other learning opportunities to expand knowledge of position, company's products and services.
Adhering to all company policies and procedures
Engaging in active listening with callers, confirming or clarifying information and diffusing clients, as needed.
Utilizing software, databases, scripts, and tools appropriately.
What you bring
crm
typing
high school
2-3 years
customer service
multitask
Proficiency with computers, especially with CRM software, and strong typing skills.
Understanding of company products, services, and policies.
Detail-oriented. in fast paced environment.
Active listening, verbal, and written communication skills, including a professional phone voice.
Accurate data-entry and typing skills.
Adaptability and accountability
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
High School Diploma or equivalent
Strong and accurate typing skills
Language proficiency
Ability to multi-task
Two-to-three years call center experience with telephone systems and technology
Exceptional customer service aptitude.
Benefits
Hourly compensation range of $15-$17 commensurate with experience
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