Out of Hours Contact Centre Team Leader

Description

• Overall management of the team, monitoring attendance and performance. Carry our regular reviews, and identify areas for training and development
• Maintain communication with customers and resolve complaints
• Ensure activities are scheduled to ensure services are delivered effectively
• Support the team to deliver a service professionally with pride.
• Attend regular meetings

Requirements

• Previous experience managing a team in a similar environment
• NVQ 3 in Management or equivalent
• NVQ 3 in Customer Service or equivalent

Benefits

• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• Life Assurance Scheme
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Holiday scheme to buy extra days’ annual leave
• Enhanced maternity and paternity provision
• Market Aligned Salary, paid on a monthly basis
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Pension Scheme. Matched contribution/salary sacrifice
• Free parking
• 25 days holiday, plus bank holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance