Subject Matter Expert

• Maintain and update process documentation to reflect current practices and changes.
• Actively engage with stakeholders across the business, providing insights and facilitating change management activities.
• Write and maintain clear, concise Standard operating procedures (SOPs), and process flow diagrams, user stories and business requirements documents (BRDs).
• Prepare and deliver presentations to executive leadership, clearly articulating business cases and change roadmaps.
• Communicate changes and enhancements in business requirements to cross-functional teams, ensuring alignment and understanding.
• Utilize Lean Six Sigma and other continuous improvement techniques to reduce cycle times, cut costs, and eliminate non-value-added activities.
• Lead by example with high integrity, creating a culture of high performance and accountability.
• Review and validate test cases and perform user acceptance testing (UAT) to ensure deliverables meet business needs.
• Drive continuous improvement initiatives through process optimization, digitalization, and automation (including RPA).
• Research and analyze existing business processes and procedures to identify improvement opportunities.

Exp: 8yrs

• Min 8 years of relevant experience in planning/designing process improvements and automation, including quantitative description of benefits/KPIs.
• Knowledge in SQL and PowerBI or other BI tools is preferred.
• Excellent communication and interpersonal skills with success in working in a fast-paced environment with data ambiguity.
• Knowing how to use formulas in Excel is required. VBA macro skills are required.
• Experience of working in Business Process Analysis/ Business Process Management projects in Supply chain Sourcing domain with strong in concepts such as process waste, lean background, general processes
• Experience in process improvements tools (lean, Six Sigma, BPM.Etc..).
• Proven track record of capturing and analyzing large amounts of data at a macro and micro level.
• Consistent interactive teamwork
• Bachelor’s degree in Supply Chain or related field. An equivalent combination of education, training, and experience may be considered. Master’s degree in business administration (MBA) – preferred.
• Strong working knowledge of Microsoft Excel.
• Experience with ERP Systems (preferably NetSuite), Data visualizing tools (i.e., PowerBI and/or other data visualization tools
• Enthusiastic customer focus