Income Services Manager
Eastlight Community Homes
rent system
risk management
team leadership
kpi management
compliance oversight
reporting
As Income Services Manager, you will be responsible for driving continuous improvement, managing risk, and representing Eastlight both internally and externally. You will ensure the rent management system provides accurate information, liaise with Neighbourhood Leads, and actively promote fairness and diversity within the team. This role offers the opportunity to make a real impact by maximising income and supporting our tenants through financial inclusion initiatives.
In this role, you will lead, motivate, and develop the Income Team to deliver an outstanding rent collection and arrears recovery service. You’ll manage performance against clear KPIs, oversee compliance with statutory requirements, and work closely with internal teams and external partners to ensure robust income management. You will also play a key role in developing policies and procedures, preparing reports for senior stakeholders, and supporting the financial year-end process.
income recovery
rent collection
debt management
full-time
permanent
leadership
We are seeking an experienced Income Services Manager to join us on a permanent, full-time basis, to lead our income recovery efforts, ensuring effective rent collection and debt management in line with our corporate vision.
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July 2020
Founded through merger
The company was formed through a merger, marking the beginning of its impactful growth in East England's housing sector.
14,500 homes
Properties managed
The company manages over 14,500 homes across various regions, underscoring its significant role in providing housing solutions.
ÂŁ70M
Funding via bonds
The company raised ÂŁ70 million through bonds to finance the construction of over 3,000 new homes, showcasing its financial strength and expansion efforts.
417 homes
Homes delivered (record)
In the 2023-24 period, the company achieved a record delivery of 417 homes, highlighting its efficient construction capabilities.
- Operates across nine local authority areas, expanding beyond core Essex and Suffolk regions.
- Typical projects include social rent, affordable rent, shared-ownership, and specialist older-people schemes.
- Engages communities directly—e.g., inviting schoolchildren onto construction sites for hands-on learning.
- Completes significant acquisitions, such as 703 homes from Clarion and 128 from L&Q.
- Their Whatfield Road scheme includes modern eco-features like EV charging and heat pumps.
- We are passionate about delivering great services to our customers.
- We work together to deliver better homes and communities.
- We make a difference by being accountable, flexible, and forward-thinking.
- We encourage diversity and inclusion and respect everyone's contributions.
- We are committed to creating a positive and supportive environment for our colleagues.
2050 Target
Net Zero Carbon Emissions
Aiming to achieve net zero carbon emissions, reflecting a long-term commitment to combating climate change.
- Investing in green technologies to enhance energy efficiency in homes.
- Reducing carbon emissions through efficient resource use and waste management practices.
- Commitment to minimizing the environmental impact of operations.
Gender 50%
Gender Balanced Leadership
Targeting 50% gender balance in leadership positions to ensure fair representation.
Pay gap 5%
Improved Gender Pay Gap
Achieved a 5% gender pay gap, reflecting progress toward equal compensation.
- We are committed to fostering an inclusive culture and promoting equality across all aspects of our work.
- We actively promote gender diversity with a focus on equal opportunities.
