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IT Support Analyst
Maa
Providing technical support and assistance to end-users, including problem resolution, documentation, and researching process improvements.
15d ago
Junior (1-3 years)
Full Time
Germantown, TN
Office Full-Time
Company Size
2,532 Employees
Service Specialisms
Property Management
Real Estate Investment
Leasing
Property Development
Construction
Sector Specialisms
Residential
Multifamily Communities
Apartment Communities
Property Redevelopment
Property Repositioning
Interior Unit Upgrades
Amenity and Common Area Upgrades
Smart Home Technology Installation
Role
What you would be doing
system configuration
infrastructure support
system analysis
database maintenance
end-user support
network security
- Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems.
- Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems.
- Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks.
- This job operates in a professional office environment; this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company.
- Serves as primary point of contact to set up and maintain network security.
- Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures.
- Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.
- Fosters positive relationships by offering quality, courteous, professional customer service.
- While performing the duties of this job, the employee is regularly required to talk or hear; the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
- Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done.
- Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems.
What you bring
excel
word
communication
problem solving
degree
customer service
- Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
- Skill in explaining technical information in layman’s terms
- Skill in applying critical thinking, analysis and problem-solving methods
- Bachelor’s degree in Information Technology, Business Administration, or other computer related field with 1-3 years of work experience; or an equivalent combination of education and experience required
- Skill in providing customer service
- Previous experience in an IT support role preferred
- Skill working with minimal direction
- This position requires the ability to occasionally lift office products and supplies, up to 20 pounds
- Knowledge of Cisco wireless routers
- Knowledge of Windows Operating Systems and the Microsoft Office installation process
- Knowledge of Microsoft Open Database Connectivity (ODBC) connectivity for Microsoft Structured Query Language (SQL) Server
- Communicating openly and with integrity
- Skill to clearly and concisely communicate verbally and in writing both technical and non-technical information
- Skill in computer hardware troubleshooting including monitors, printers and desktop software
- Ability to work occasional weekends and/or holidays
- Previous experience making user updates in Active Directory preferred
- Skill working in a collaborative team environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks may be performed for this position as mentioned in the job description
Company
Overview
Over 100k Units
Owned/Managed
The company owns or has interests in over 100,000 apartment units, showcasing its extensive real estate portfolio across multiple states.
$2.19B Revenue
Annual Generation
Generating over $2.19 billion annually, the company demonstrates strong financial performance in its real estate operations.
$11.8B Assets
Total Value
With assets valued at approximately $11.8 billion, the company holds significant investment across its property holdings.
4.5 Stars Avg.
Google Rating
Properties consistently receive high ratings, averaging 4.5 stars, reflecting excellent tenant satisfaction.
- Founded in 1977 by George E. Cates, it started as a regional apartment investor and became a publicly traded REIT in 1994.
- Headquartered in Germantown, Tennessee, it operates nearly 300 communities in growth regions of the Southeast, Southwest, and Mid-Atlantic.
- Listed on the S&P 500, the company has expanded through significant acquisitions, including Colonial Properties (2013) and Post Properties (2016).
- Its operations include full-cycle real estate activities from acquisition to property management, focusing on high-quality multifamily properties.
- Governance & Accountability
- Inclusion & Belonging
- Associate Engagement
- Associate Health, Safety & Well‑Being
- Strong company culture supported by robust communication & recognition programs
- Competitive compensation and incentive bonuses
- Tuition & certification reimbursement and leadership development
- Mentorship via LEAD Program and career mentor program
45% GHG Reduction
Greenhouse Gas Intensity Target
Aiming for a 45% reduction in greenhouse gas intensity by 2028 compared to a 2018 baseline.
$4.3M Savings
LED Retrofit Program
Completed LED retrofits across the entire portfolio, resulting in $4.3 million in annual savings and energy efficiency improvements.
56M Gallons
Reclaimed Water Usage
Utilized over 56 million gallons of reclaimed water for irrigation, leading to significant water conservation and cost savings.
78/100
GRESB Environmental Score
Achieved a GRESB score of 78 (three green stars), reflecting high management and performance in sustainability initiatives.
- Redeveloped 32% of portfolio to improve energy efficiency.
- Smart-home tech installed in 92,717 apartments (21,159 in 2023), aiming for 100% by end 2024.
- Water conservation: nearly 100 million gallons saved since 2012 through smart irrigation, low-flow fixtures, and drought-tolerant landscaping.
- Green certifications: 51 communities certified, 6 more in process.
- Net-zero target: Implied pathway via 45% GHG cut by 2028; resetting targets after achieving original goals ahead of schedule.
2,532 Employees
Total Employees
The company has a workforce of 2,532 employees, reflecting its commitment to inclusivity and diversity across its operations.
- Inclusive Diversity Council in place
- Unconscious bias training required for all associates annually
- Annual harassment & discrimination training for all associates
- Enhanced recruiting processes to support diversity
- Executive and board oversight of inclusion efforts
- Signatory of CEO Action for Diversity & Inclusion™
- Employee Resource Groups supported; engagement through MAA Celebrates during national recognition months
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