National Sales Operations Manager

Description

• Drive continuous improvement in systems, processes, IT, administration, environmental performance and productivity.
• Work with branch teams to maintain exceptional levels of customer service, correcting any service breaches quickly and effectively.
• Build influential relationships with key customers and stakeholders to ensure smooth implementation of current and future projects.
• Review and influence the commercial performance of contract branches to ensure targets are met and corrective actions implemented when needed.
• Ensure resource is deployed flexibly to match the needs and scale of key customer programmes.
• Influence strategies that support long term business growth
• Identify and develop further sales opportunities with customers, introducing new projects, products and solutions where appropriate.
• Lead a large, evolving team central to our customer proposition
• Lead, motivate and develop a team of surveyors, estimators and administrators supporting multimillion pound contract delivery.
• Work closely with senior leaders, branch networks and major national clients
• Ensure all contracts are delivered with outstanding service, meeting KPI, sales, profit and operational targets.

Requirements

• The ability to influence senior stakeholders and build trust across diverse teams.
• A collaborative, people centred style with the resilience to navigate challenge and change.
• Strong organisational capability and the ability to manage complex, fast changing workloads.
• Strong commercial awareness, numeracy and decision making confidence.
• Excellent communication and customer service skills with a passion for high quality delivery.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance