ICT Service Desk Technician (1st Line)

Description

• Logging and managing support tickets in our ITSM system with clarity and precision
• Contributing to team meetings and continuous improvement initiatives
• Providing first-line support via phone, in person, and onsite at our head office
• Sharing knowledge and best practices to help the whole team grow
• Troubleshooting and resolving issues quickly, aiming for first-time fixes
• Getting involved in exciting ICT projects and supporting wider service desk duties
• 6+Delivering exceptional customer service to colleagues and external partners alike
• Escalating complex issues with detailed documentation to ensure smooth handover

Requirements

Are you a tech-savvy problem-solver with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!

We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference-every single day.

But this role is more than just tech-it's about people. You'll translate complex IT speak into simple terms, always with a smile and a "can-do" attitude.

You'll be the go-to expert for resolving a wide range of technical issues-whether it's a laptop glitch, a mobile device hiccup, or a software snag. You'll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges.

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

• A proactive mindset and a genuine enthusiasm for technology
• Strong organisational skills and a collaborative approach
• You'll have demonstrable experience in a similar role within a service desk or contact centre environment
• A natural flair for providing great customer service and clear communication

Benefits

We offer competitive rewards and benefits, recognising the value we place on our employees.

• 24/7 Virtual GP service
• Private medical care
• Competitive annual leave and an additional day off on your birthday
• Competitive salary
• Mental health, physical health, and financial support
• Training and development opportunities-comprehensive skills-based training
• Option to buy additional annual leave
• Shopping and restaurants vouchers, rewards, and discounts
• Employee Assistance programme
• Life Assurance
• Cycle to Work scheme
• Family friendly polices including enhanced maternity benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance