Leasing Specialist

Description

• Maintain current resident files.
• Greet and qualify all prospects.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
• Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Update availability report, process applications for approvals.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
• Assist the management team with other various tasks as required.
• Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.
• Distribute all company or community-issued notices.
• May work in an elevated site, may walk on uneven ground.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Ensure the apartment is ready for the resident to move in on the agreed date.
• Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
• Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.
• Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
• Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Inspect models and available “market-ready”, communicate related service needs to Community Manager.
• Record all telephone and in-person visits on guest cards.

Requirements

• Bilingual (English & Spanish) highly desired.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• Adherence to Property Management Rules, Regulations, and Guidelines
• 2+ years of sales and/or customer relations experience
• Working knowledge of Yardi Voyager Property Management software
• Repetitive use of the computer, keyboard, mouse, and phone
• Frequent sitting and walking
• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
• Thrives in a fast-paced environment.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail
• Respectful communication and cooperation between all employees.
• Low-income housing & Tax Credit experience is highly desired.

Benefits

• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Flexible schedule that may include evenings and weekends.
• Resident Retention
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance