Participates in product strategy, development, and manufacturing coordination for new and emerging HVAC products based on industrial application needs and market demands, with particular focus on process cooling, high-density cooling solutions, and energy optimization.
Advocates and takes timely action that results in positive customer outcomes, particularly in industrial environments where HVAC system reliability is essential.
Supports commercial efforts including technical training, installation protocols, documentation development, configuration and commissioning processes, troubleshooting methodologies, and general guidance to OEMs involved with industrial process cooling, heavy-duty ventilation systems, data center cooling, and other industrial HVAC applications.
Collaborates with cross-functional teams including sales, engineering, marketing, manufacturing, and operations to develop product solutions responsive to industrial customer needs and market opportunities.
Actively supports design and implementation of complete HVAC control solutions with OEMs in industrial markets, focused on improving energy efficiency, cooling capacity, reliability, operational dependability, and regulatory compliance. Functions as the HVAC control expert who can guide good choices, support implementation, and establish best practices.
Is directly responsible for identifying best HVAC controller and system practices from the customer-needs perspective and for developing standards that will address the majority of known or anticipated customer requirements in industrial applications.
Provides technical expertise on the integration and optimization of controllers, supervisory systems, humidifiers, heat exchangers, dampers, and other HVAC accessories within industrial environments to maximize system efficiency and minimize energy consumption.
Dependably communicates in a timely manner the status and actions needed for problem resolution and recommendations for improvements, both internally and externally.
Requirements
technical collaboration
customer service
hvac troubleshooting
problem solving
control systems
Technical Collaboration - Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Customer Service -- Provides accurate, clear, helpful and timely information, both verbally and written. Is a trusted advisor to customers and internal team members. Dependably leverages internal and external resources to improve customer outcomes. Is highly conscious of urgency and action on behalf of customers, especially in industrial applications where production continuity and operational reliability are essential.
HVAC System Troubleshooting -- Ability to troubleshoot complex HVAC systems relating to industrial applications including data centers, manufacturing facilities, and other process environments. Expertise in diagnosing controllers, supervisory systems, humidifiers, heat exchangers, dampers, and accessories. Ability to understand and advise regarding system performance as it relates to information collected by industrial control systems, building management systems, and cloud-based monitoring services.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops acceptable alternative solutions within the scope of company practices; works well in group problem solving situations, particularly in industrial environments with critical response requirements.